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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

gurugram

Posted:3 weeks ago| Platform:

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Skills Required

application packaging client management process improvement application support itil project management operations management team management problem management change management servicenow itsm incident management team leading sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Application Packaging

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as a senior role responsible for strategic direction and leadership in application packaging and UAT/Pilot deployment support.
Roles & Responsibilities:- Lead and manage the application packaging function, ensuring high-quality solutions and adherence to SLAs.- Oversee UAT and Pilot deployments, managing all testing, coordination, and application readiness.- Monitor and ensure compliance of all applications during deployment phases with security policies and regulatory standards.- Generate and review detailed deployment and compliance reports.- Provide strategic guidance for continuous improvement in packaging, UAT, and deployment processes.- Lead a team of specialists, ensuring skill development and operational efficiency.- Ensure that all packaging operations are compliant with internal and external requirements. Professional & Technical Skills:

- Deep expertise in application packaging, including Intune Win32, PSADT, Admin Studio, and advanced packaging tools.- Extensive experience with UAT and Pilot deployment support.- Advanced reporting skills for deployment and compliance data.- Proven leadership experience with the ability to manage large-scale operations.- Exceptional communication, client management, and process improvement skills.
Additional Information:- The candidate should have a minimum of 10-16 years of experience in Application Packaging- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification
15 years full time education

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Application Tech Support Practitioner