Application Support Specialist

What is your responsibilities

The role involves ensuring secure and compliant access to applications, resolving access-related issues, and maintaining accurate user accounts and permissions.

The specialist will also participate in application support tasks, including incident management and troubleshooting.

Job Title: Application Support Specialist - ID Creation and Audit

Reports To: IT Support Manager

Job Summary:

Key Responsibilities:

• User ID Management:

• Create new user accounts in various applications, following established procedures.
• Manage existing user accounts, including modifying permissions, disabling accounts, and updating contact information.
• Assign and revoke access privileges based on job roles and organizational policies.

• Access Audit and Compliance:

• Regularly audit user access to applications to ensure adherence to security policies.
• Identify and address any access violations or inconsistencies.
• Maintain accurate records of user IDs and permissions.

• Incident Management and Troubleshooting:

• Receive and log support requests related to user ID issues.
• Troubleshoot access problems and provide timely resolutions.
• Escalate unresolved issues to appropriate support levels.

• Application Support:

• Assist with general application support tasks, including troubleshooting and resolving common issues.
• Participate in application support rotations as needed.

• Documentation and Communication:

• Maintain and update relevant documentation, including procedures for user ID creation and access management.
• Communicate with users and other stakeholders regarding access issues and changes.

• Associate's degree in Computer Science or a related field, or equivalent experience.
• Strong understanding of user access management principles and security practices.
• Experience with various application support tools and platforms.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

Skills:

• Proficiency in using Active Directory, LDAP, and other user management systems.
• Experience with application-specific access controls and security configurations.
• Knowledge of security auditing tools and techniques.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly and concisely.

Additional Responsibilities:

• Assist with other IT support tasks as needed.
• Stay up-to-date on new technologies and security practices related to user ID management.
• Contribute to the improvement of application support processes