Application Support Specialist

You will be responsible for providing direct support during business application incidents and ensuring that each incident is handled properly according to the established process. Additionally, you will conduct root cause analysis of business application system incidents through the problem management process. In this role, you will collaborate closely with the business to identify any issues in the day-to-day functioning of business applications and assist management in prioritizing these issues with the development team. Your efforts will focus on enhancing application functionality and performance, working in conjunction with the development team to implement system and business improvements. Furthermore, you will be in charge of maintaining documentation related to business application support incidents, including workarounds and fixes. You will also serve as a key member of the extended team, working with business analysis and testing groups to provide valuable insights from production support that contribute to the efficient design of applications. A key aspect of your responsibilities will involve developing a comprehensive understanding of the business processes within the department supported by the team. You will prepare detailed documentation outlining these processes, ensuring that all stakeholders have a clear understanding of the operational framework.,