Application Support L2 - SAP WM or MM

Job Role:

Experience

Academic Qualification:

Role Responsibilities

• Managing production application support.
• Working at level 2 giving expert support and information to the queries raised by the end user.
• To understand the business process and provide consultation services.
• Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
• Driving timely resolution of customer issues within the expected SLA.
• Preparing and maintaining KEDB for all the known issues.
• Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
• Drive and manage the 1st level support team for the issue resolution.
• Involvement in UAT and application deployments.
  

Primary Skills

• Strong working knowledge of SAP MM/WM module.
• Strong conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, Stock transfers.
• Strong knowledge related to interface monitoring inbound queue, outbound queue RFCs and IDOCS.
• Strong integration knowledge of MM integration with other modules like SD, FICO and WM,
• Knowledge of STOs and deliveries are prefer.
• Knowledge related to SAP WM process like Warehouse Structure, Master data, inbound and outbound process and HU management.
• Knowledge of production support, client interaction and issue resolution.
• Good communications skills Ability to articulate clearly in English.
• Willing to work in shifts.
• Good Analytical, Problem Solving Skills and Interpersonal Skills.
• Knowledge of project management and transition.
  

Secondary Skills

• ITIL certification is preferred
• Retail / Warehouse Management domain background would be highly preferred