Application Support Executive (Helpdesk Executive)

CMS Computers

2 - 6 years

2 - 3 Lacs

Noida

Posted:2 days ago| Platform:

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Skills Required

User Support Application Software Support Ticketing Tools Application Support Sop Preparation Technical Support Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings !!

We have urgent job opportunity for Application support Executive in CMS Computers India Pvt Ltd in Noida.

Experience 2+ Years

Job Description –

Bachelor’s degree in information technology, Computer Science, or related field with 2+ years of experience
Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer
Experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate escalation.
Assist end users in navigating and using the software effectively, including basic troubleshooting and guidance.
Log and track issues accurately, maintaining clear documentation within the support system.
Escalate complex or unresolved issues to the Support Lead or development team.
Maintain and update support documentation, FAQs, and knowledge base articles.
Provide support during rollouts, updates, or changes to the application.
Collaborate with cross-functional teams including QA, infrastructure, and product support.
Monitor system status dashboards and alerts, reporting anomalies as needed.
Strong verbal and written communication skills in English, with the ability to interact with non-technical users effectively.
Familiarity with ticketing systems (e.g., Zendesk) and basic troubleshooting steps.
Prior experience supporting enterprise applications is advantageous.

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