Application Support Engineer

Responsibilities

• Implementing, configuring custom changes, and deploying new Application release upgrades.
• Setup new environments & deploying solutions.
• Building proactive Monitoring & alerting service.
• Automation using ansible, python, Perl scripting.
• Setup & securing new Application instances.
• Change management, Building deployment and rollback plans and procedures.
• Creating and maintaining knowledge base for various technical resolutions.
• Create and setup deployment scripts for different environments (i. Test properties vs Prod properties).
• Configure and optimize instances and web servers for optimal performance. (ex : adjusting default connection limits, adjusting request queuing thresholds).
• AWS troubleshooting support.
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Drive customer communication during critical events.
• Provide on-call off hour support and flexible to work in 24-7 shift environment.
  

Qualifications

• 7+ years of relevant experience.
• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps).
• Strong problem solving, analytical and communication skills.
• Exposure in handling complex application performance issues.
• Exposure to APM tools like AppDynamics, Dynatrace.
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills.
• OS level knowledge (Windows or Linux).
• Database skills ( SQL ,Oracle or Postgres / Casandra).
• Application Server ( skills on any of Middleware technologies e. Tomcat , WebLogic , WebSphere).
• Ability to identify the underlying root cause of performance issues & mitigate bottlenecks.
• Good understanding on Networking , Load balancers.
• Good communication both written and verbal.
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.
• Experience in working with tools like OpsGenie, Nagios, Rundeck,.
• Good understanding in Kubernetes.
  

Additional Skills Desired

• Cloud / Application level Security experience.
• Experience in Banking & Financial domain.
• Has worked in an Agile / Sprint development model