Application Support Engineer Team Lead

About the Role

• The candidate must have technical production support experience.
• candidate should ensure 99.99% uptime of system.
• The candidate must know the ITIL process of change/release management.
• The Candidate must have hands-on experience in issue analysis and bug fixing
• candidate must know SIT and UAT testing.
• candidate must have hands-on experience with a ticketing tool like Unidesk, unicenter, etc.
• Candidate must know about Windows scheduler and SQL scheduler.
• The candidate has docker and container will be preferable.
• The candidate has experience with monitoring tools like Appdynamics, appnomic, and Dynatrace will add an advantage.
• Candidate should know criticality of P1, P2, P3 and so on category ticket.
• The desired candidate should have quality communication and technical Knowledge such as SQL Server, IIS, and API.
• The candidate must also possess experience in software development, deployment, and maintenance.
• Strong skills in applications production support mainly within Windows Server, MS-SQL, IIS, and Technology.

Key Responsibilities

• Perform daily health checks of applications and update the status in the health check sheet.
• Proactively monitoring application performance, Integration jobs/Batch processing.
• Monitor ticket assigned in group and act for closure
• Ensure all tickets close as per agreed time (As per SLA agreement).
• Coordinate with multiple teams for incident resolution like the Server Team, DBA Team, Network Team, Storage Team, etc.
• Provide data to different business teams by running SQL queries.
• Perform deployment of release in SIT and prepare SIT test cases.
• Perform Production release deployment and monitoring.
• Periodically review the system performance and capacity to avoid any impact on availability.
• Participate in BCP Drill activity update the run book.

Role Proficiencies:-

• Experience in Production Management for Windows Application server.
• Technically sound on MS-SQL
• Writing SQL Queries, View, and Store Procedures
• Creation of a website on the IIS Server
• Create and modify SQL jobs and Window batch files.