Application Support Engineer

ITSM- Application Support Engineer

Location: Goregaon, Mumbai

3 days to Office.

We have a requirement for ITSM professional with Payments experience for Mumbai location for immediate joiner position. The resource will work 3 days per week from Goregaon, Mumbai

office.

A dynamic professional with rich experience in application support projects, client relationship management, team management, and Windows application development. Expertise in RBI Application (implementation, management, and support), payment systems like QLM/QPH/SWIFT/IMPS/UPI/NEFT/RTGS (implementation, testing, management, and support), and web administration/development using various web-based technologies.

Responsibilities:

• Collaborating with IT teams and vendors on a day-to-day basis for operational support.

• Internal relationships extend to peers and up to 2 levels in the organization, mainly within IT in a technical capacity. External relationships with vendors focus on a technical level.

• Promoting and managing regulatory compliance, anticipating and identifying legal and compliance risks, and embedding efficient compliance processes.

• Specialized knowledge in one or more technical environments with senior responsibility for support and service delivery within their technical support function.

• Supporting multiple site locations and business units, working directly with internal customers on-site or remotely.

• Working on the closure of audit and security-related points.

• Participating in requirement and architecture briefings to assess feasibility.

• Providing technical and functional support to business in various project stages.

• Working with vendors and various internal teams during project execution.

• Executing IT initiatives for design, development, implementation, rollout, and support of banking systems.

• Managing the implementation and configurations of new fixes and patches from vendors.

• Managing and assigning teams based on project criticality.

• Managing multiple tasks

• Change Management / CAB for application changes

• Ensuring the integrity of applications including Incident support, vulnerability remediation, application support

• Managing automation for application or process

• Making decisions on critical issues.

Technical Skill Sets:

• Knowledge of India payment systems (RTGS/NEFT/UPI/IMPS/SWIFT).
• Working knowledge of ISO 20022 and SFMS message structure.
• Operating Systems: IBM AIX, UNIX, Linux, VCS (Veritas Cluster Server) for failover mechanism, Windows 7/10, Mac OS, MS-DOS.
• Knowledge of DNS, FQDN, Networks terminology
• Office Tools: MS Office 2022 Complete package, MS Visio, Edit Plus, Notepad++.
• Understanding of API integration in digital platforms.
• Middleware Knowledge: WAS/Apache
• Knowledge of IBM MQ & Power BI.