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Accenture in India
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Application Support Engineer

Application Support Engineer

Accenture in India

3 years

0 Lacs

pune maharashtra india

Posted:5 hours ago| Platform:

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Skills Required

support software service communication collaboration management network interface analysis documentation troubleshooting resolve networking routing switching cisco bgp ospf vrrp automation wan monitoring

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Unified Communication and Collaboration Operations

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring seamless operation of communication and collaboration tools. You will engage with users to understand their challenges and work towards effective solutions, all while maintaining a proactive approach to system management and support. As Network Tower team lead, you will act as the ongoing interface for your network steams. Your typical day will involve collaborating with teams, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Engage with multiple teams and contribute on key decisions. - Conduct root cause analysis for recurring issues and implement preventive measures. - Develop and maintain technical documentation for troubleshooting and knowledge sharing. - Troubleshoot and resolve system or application issues. Professional & Technical Skills: Mandatory Basic Networking skills : Routing & Switching (CCNA or equivalent) Must to Have Skills : Cisco Wireless, Branch SDWAN, Routing and Switching Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP Good to have knowledge on Skills : Automation, Wireless, Firewalls Proficiency in SD-WAN Operations and implementation Experience in troubleshooting network connectivity issues. Hands-on Experience with network monitoring tools. Additional Information: Minimum 3 - 8 years of experience Flexible to work in 24x7 rotational shifts, including weekend Excellent communication skills, 15 years full time education

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Application Support Engineer