Application Support Engineer

Sutherland Global Services Inc

3 - 7 years

5 - 9 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

jms automation application support operational support linux production support solaris weblogic log analysis jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Administer and maintain
Oracle WebLogic Server
(11g and 12c), including server configurations, deployments, and health monitoring.
Create, configure, and manage
JMS queues and topics
; resolve issues related to stuck messages or delivery failures.
Troubleshoot application and infrastructure issues related to
WebLogic and JMS
components.
Support
application deployments
through
Kubernetes (EKS)
clusters, ensuring smooth rollout and rollback procedures.
Work with
Jenkins
for building and deploying applications using
Docker images
.
Maintain and optimize
CI/CD pipelines
; support feature flag deployments using
Unleash
.
Perform
application performance monitoring
using
Dynatrace
; take proactive action on performance alerts.
Analyze logs and system behavior using the
ELK Stack
(Elasticsearch, Logstash, Kibana).
Provide operational support within an
AWS cloud environment
, including deployment and basic troubleshooting of cloud-native applications.
Use
Linux and Solaris
for application-level troubleshooting and basic OS operations.
Handle
JIRA
tickets for incidents, tasks, and change requests in line with SLA expectations.

3+ years of hands-on experience with
Oracle WebLogic Server (11g/12c)
.
Strong understanding of
JMS
concepts, including queue/topic creation and message flow troubleshooting.
Experience with
Kubernetes (preferably Amazon EKS)
for application deployment and management.
Familiarity with
Jenkins
,
Docker
, and deployment automation.
Good knowledge of
CI/CD pipelines
, including feature flag tools like
Unleash
.
Proficiency in monitoring tools like
Dynatrace
and log analysis using
ELK Stack
.
Working experience with
AWS services
, particularly in application hosting and support.
Strong troubleshooting skills for WebLogic, JMS, and containerized applications.
Working knowledge of
Linux and Solaris
, with command-line proficiency.
Experience with
JIRA
or similar ticketing tools.
Comfortable with
24/7 production support
, including handling critical incidents and root cause analysis.

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