Application Support Engineer

 About The Role  

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Knowledge Management Administrative Process Design

Good to have skills :Infrastructure Service ManagementMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering exceptional service to stakeholders.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and documentation of knowledge management processes to enhance team efficiency.- Engage in training and mentoring junior team members to foster a collaborative learning environment. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Knowledge Management Administrative Process Design.- Strong analytical skills to assess and resolve complex software issues.- Experience with process mapping and documentation to streamline operations.- Ability to work collaboratively in a team-oriented environment.- Familiarity with Infrastructure Service Management.
Additional Information:- The candidate should have minimum 3 years of experience in Knowledge Management Administrative Process Design.- This position is based in Pune.- A 15 years full time education is required. Qualification 
15 years full time education