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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

servicenow software compliance licensing license management citrix autodesk oracle sap it asset management cmdb vmware adobe software asset management salesforce veritas itsm flexera slm application support linux microfocus software licensing itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Software License Management
Good to have skills :NAMinimum
3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software-related problems, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance the overall functionality of business applications, contributing to the seamless operation of essential services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for software management.- Provide training and support to team members on software license management processes.- Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica).- Good understanding of publisher contracts, license metrics and product use rights.- Experience in creation of entitlements, license overview report and contracts.- Experience in handling software license requests and performing technical validation. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Software License Management.- Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM.- Strong understanding of software compliance and licensing agreements.- Minimum 4 plus years of experience ServiceNow and Minimum 5 plus years of experience in IT Software License Management tools and methodologies.- Ability to analyze software usage data to optimize licensing costs.- Familiarity with IT service management frameworks.
Additional Information:- Excellent written and oral communication skills- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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Application Support Engineer