Job
Description
Application Support Engineer (Path to Developer or QA Role) Location: Salem, Coimbatore or Madurai Must be willing to work US based shift hours Company: RunLoyal | Atlanta, GA Summary RunLoyal, a rapidly growing vertical SaaS company transforming the pet care industry in the U.S., is seeking a passionate, proactive, and technically driven Application Support Engineer to join our team in India. This is not just a support role—it's a launchpad to becoming a full-time developer or QA in our core technology stack: Angular, Java, Flutter, and related frameworks . If you love solving real customer issues, aspire to grow into a developer role, and are motivated by ownership, accountability, and building products that matter , this role is for you. Key Responsibilities Provide timely and empathetic technical support to U.S.-based customers via phone, email, and chat. Diagnose and troubleshoot application issues, system bugs, and environment-related errors; escalate as needed. Act as the bridge between customers and our engineering team , contributing directly to product quality. Document solutions, maintain internal support knowledge base, and suggest improvements to reduce recurring issues. Collaborate with QA and development teams to test and validate product fixes. Follow and improve support policies, processes, and service metrics for 24/7 operations. Contribute to technical documentation, customer guides, and backend support tools. Show progress towards development readiness by learning our tech stack (Angular, Java, Flutter, Spring Boot, AWS). What We're Looking For 2–3 years of experience in application support for a U.S.-based SaaS platform (must-have). Real work experience or course work or certification in any of our dev stack (Java, Angular, Flutter). Solid foundation in MySQL , Linux basics , and exposure to AWS environments . Prior experience with tools like Zendesk, Freshdesk, Datadog, New Relic, or similar (please list tools you've used). Strong communication skills (both written and verbal) for U.S. customer interaction. Self-starter mindset with a track record of owning issues end-to-end . Willingness to work weekends and shifts in a 24/7 environment . Bonus if you have: AWS and SQL certifications. Passion for building and growing into a developer role . RunLoyal Culture We operate with a start-up mindset , high expectations, and a team that’s obsessed with outcomes and customer success . We're building something great—and we want builders who thrive in ambiguity, take ownership, and constantly grow. We value: Kindness : Celebrate wins, assume positive intent, and lift others up. Ownership : You are responsible for your outcomes and impact. Fearlessness : Speak up, try bold things, and fail fast. Curiosity : Always learning and evolving with our customers. Discourse over dissonance : Challenge ideas, not people. Understanding over consensus : Commit fully once decisions are made. Empathy and trust : With customers and teammates alike. We’re not looking for someone who just wants a “job.” We’re looking for someone excited to be part of a mission-driven team , help customers, and grow into a world-class software engineer. Why Join Us? Clear career path to full-stack development roles (Java, Angular, Flutter). Competitive salary & benefits. Exposure to U.S. SaaS support standards and real customer impact. High-growth team, remote flexibility, and autonomy from Day 1. Make a difference in the lives of pet businesses across the country. How to Apply Please send your resume and a short note about why you want to start in support and grow into a developer to: 📧 jointhepack@runloyal.com Show more Show less
