Application Specialist

Company Description

Matrix Labs Diagnocare Pvt. Ltd. is a leading company in the In-Vitro diagnostic industry in India, specializing in Immunology, Microbiology, Hematology, Biochemistry, and Hemostasis. Established in 2012 and headquartered in Chennai, the company is driven by quality, innovation, and strong partnerships. Matrix Labs boasts over 7,500 installations, both domestic and international, offering licensed remote software for efficient support and a team of 150+ dedicated employees. Its extensive network of more than 50 distribution partners across India enables significant market penetration.

Role Description

This is a full-time, on-site role located in Delhi, India for an Application Specialist. The Application Specialist will be responsible for providing application support, troubleshooting technical issues, and ensuring the optimal performance of diagnostic equipment. Additionally, the role involves offering technical support, working closely with clients to resolve concerns, and facilitating effective communication between technical teams and clients for efficient solutions.

Qualifications

• Strong Analytical Skills and Troubleshooting capabilities
• Experience in Application Support and Technical Support
• Excellent Communication skills
• Bachelor’s degree in Biomedical Engineering, Medical Technology, or a related field
• Ability to work independently and manage multiple tasks efficiently
• Prior experience in the diagnostic or healthcare industry is a plus
• Willingness to travel within the region as needed