Job
Description
About The Role
Project Role :Application Lead
Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills :Genesys Cloud CX
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:We are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice routing, outbound dialer implementations, and voice bot development. The ideal candidate will bring strong experience in API integrations, Terraform-based deployments. You will be a key member of an Agile (SAFe) delivery team, responsible for designing, building, and maintaining scalable voice solutions using Genesys Cloud CX, contributing to high-availability contact center applications. Roles & Responsibilities:- Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots.
Build and optimize Outbound Dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets.Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration.Build and maintain integration with third-party systems via REST APIs using Genesys Data Actions.Use Terraform to manage infrastructure as code, enabling reliable and repeatable deployments.Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion.Utilize VS Code, Git, and version control best practices to manage Genesys Cloud resources and custom logic.Collaborate closely with product owners, testers, architects, and support teams to ensure robust and maintainable solutions.Perform root cause analysis and production support (L3) for complex incidents and issues in live environments.Document all development work, including flow logic, integration specs, and deployment procedures.Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical
Skills:-
Must To Have Skills:Proficiency in Genesys Cloud CX.- Strong understanding of application design and architecture principles.- Experience with cloud-based application deployment and management.- Familiarity with Agile methodologies and project management tools.- Ability to troubleshoot and resolve application-related issues efficiently.
Additional Information:- The candidate should have minimum 5 years of experience in Genesys Cloud CX.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
