Application Analyst

Location

Employment Type

Department

Position Description:
PAR is seeking an Application Analyst to join the Guest Services team in Jaipur, Rajasthan.

We are seeking an individual who is passionate about delivering exceptional customer service, curious by nature, and eager to troubleshoot and resolve problems. The role requires flexibility in working hours, including participation in an on-call rotation for after-hours and weekend support.

Position Location:
Jaipur, Rajasthan

Reports To:
Guest Services Manager

What We’re Looking For:

Entrees (Requirements):

• 2-4 years of total and relevant experience (1–2 years in SaaS application support preferred)
• Strong investigative and problem-solving mindset — skilled at asking the right questions
• Excellent English communication skills (verbal and written) with impeccable email etiquette
• Ability to manage time effectively and perform under pressure and deadlines
• Strong customer empathy and commitment to issue resolution
• Ability to prioritize and handle multiple tasks simultaneously
• High attention to detail and ownership mindset

With a side of (additional skills):

• Technical acumen or experience in troubleshooting application issues
• Experience in SaaS companies or customer-facing application support roles
• Proficiency with Microsoft Office tools
• Basic understanding of mobile devices and mobile applications

Unleash your potential: What you will be doing and owning:

• Interact with business customers via email and online to assist with Punchh platform applications and features
• Provide end-user support, ensuring loyalty points and rewards are correctly credited
• Gather information, analyze problems, and resolve application-level issues within defined Service Level Agreements (SLAs)
• Investigate and troubleshoot issues related to the Punchh marketing platform
• Work flexible schedules and participate in after-hours/on-call rotations to address critical customer needs

Interview Process:

• Interview #1: Phone screen with Talent Acquisition Team
• Interview #2: Technical interview with team members (via MS Teams or Face-to-Face)
• Interview #3: Interview with Hiring Manager (via MS Teams or Face-to-Face)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.