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Analyst, User Experience

1 - 3 years

3 - 6 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Data analysis Analytical Market research Customer support Data quality Customer service Manager Quality Control Continuous improvement Technical support CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description We are seeking a detail-oriented and analytical Analyst for Panelist Support to join our team in Gurugram, India (Remote). In this role, you will be responsible for managing and supporting our panel of survey participants, ensuring data quality, and providing excellent customer service to both internal and external stakeholders. Manage and maintain a diverse panel of survey participants, ensuring high engagement and retention rates Provide technical support to panelists, addressing inquiries and resolving issues promptly Collaborate with cross-functional teams to provide excellent support to our panelists Contribute to the continuous improvement of panelist support processes and procedures Analyze panel data to identify trends, patterns, and areas for improvement Develop and implement strategies to optimize panel performance and data quality Generate regular reports on panel metrics and performance indicators Assist in the development and implementation of quality control measures Qualifications Bachelors degree in Commerce or a related field 1-3 years of experience in data analysis or market research Experience in panel management preferred Experience with customer relationship management (CRM) systems Excellent analytical and problem-solving skills Strong communication skills, both written and verbal Detail-oriented with a high level of accuracy in answering customer support tickets Ability to work independently and collaboratively in a fast-paced environment Customer-focused mindset with a commitment to providing excellent support Additionally skills in Microsoft Office Suite, particularly Excel will be preferred

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Market Research and Data Collection

Stockholm

200-500 Employees

9 Jobs

    Key People

  • Bjørn Erik Epperson

    CEO

  • Sara Öhrvall

    Chief Innovation Officer

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