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Cint
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Tech Analyst

Job Expired: This job listing has expired.

Tech Analyst

Cint

1 - 3 years

8 - 9 Lacs

Gurgaon

Posted:5 months ago| Platform:

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Skills Required

Business administration Software support SAAS Market research Customer support Technical Analyst Information technology Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Opportunity

Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.

Responsibilities

Provide top-notch customer support for Lucid Marketplace platform users
Investigate and resolve customer issues in a professional and timely fashion
Create and review technical documentation
Understand client requirements and translate those needs into actionable tickets
Monitor usage of the proprietary sampling platform
Classify submitted bugs and issues by the severity of their impact
Debug API integrations
Coach clients on the adoption of key features to help them meet their goals

Qualifications

Bachelor s degree in Business Administration, Information Technology, Computer Science, or a related field (preferred).
3+ years of work experience (SaaS support experience a plus).
Strong

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