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Senior Technical Analyst

Senior Technical Analyst

Cint

3 - 5 years

8 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Excel Time management Customer support Technical Analyst Management Troubleshooting Information technology Technical support Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description Job Description Provide top-notch customer support for Cint platform users. Investigate and resolve customer issues in a professional and timely fashion. Create and review technical documentation. Understand client requirements and translate those needs into actionable tickets. Classify submitted bugs and issues by the severity of their impact. Debug API integrations. Coach clients on adopting key features to help them meet their goals. Qualifications Qualifications Bachelor s degree (Information Technology, Computer Science or related discipline preferred) 2+ Years of technical support experience (SaaS support experience a plus)

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Senior Technical Analyst