Senior Analyst, Customer Success (Japanese)

Job Description

The Customer Success, Senior Analyst works with Cint s customers to help them get the most from Cint s technology platforms. Customer Success Senior Analysts build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals. The Customer Success, Senior Analyst is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Trust Safety, Product and other functions as necessary. Responsibilities Enable customers to achieve their survey project goals using Cint s ResTech platforms. Manage relationships with Cint s clients to drive usage and adoption of Cint s products, and advocate for customer needs across internal stakeholder groups. Onboard new client business and train new and existing customers to use Cint s products in an optimal way. Gain a working understanding of clients businesses and organizational structures to identify opportunities for growth and performance improvement. Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth. Qualifications Requirements Relevant customer-facing experience with ability to manage projects under tight deadlines. Experience with internal and external relati