Analyst - Surveillance

Reporting To: Vice President, Customer Excellence
COMPANY BACKGROUNDMostEdge (formerly Aboveo) is revolutionizing the retail industry with a cutting-edge analytics platform designed to prioritize customer needs and shape the future of retail. From advanced POS systems and self-service kiosks to surveillance, loyalty solutions, and next-level consumer engagement tools, MostEdge empowers businesses to transform every customer interaction into a profitable opportunity. By seamlessly integrating retail management processes, optimizing supply chains, and ensuring stock availability for in-demand products, MostEdge enables businesses to grow efficiently while eliminating time-consuming administrative tasks. As the only company offering 24/7 c-store operations, shrink management, audits, and reconciliation services, MostEdge ensures that every transaction is secure, accurate, and optimized for success. Beyond technology, MostEdges learning academy nurtures employees and owners into tomorrows retail leaders, fostering innovation and growth across the industry. By partnering with retailers, distributors, and manufacturers, MostEdge is not just enhancing retail operationsits empowering businesses to thrive sustainably, profitably, and confidently in an ever-evolving market. With customer presence in more than twenty states, the companys staff services customers from Atlanta, Georgia, and Hyderabad, Vadodara and Vijayawada, India locations. The Opportunity: What Are We Looking For: You will thrive in MostEdge if you have:Values of customer first, service excellence, keeping it simple, teamwork, urgency. Student of the market and is in tune with what is happening around them.Passion for doing something amazing and let others achieve the same.Commitment to making something happen and inspiring others. Ability to learn fast and recognize there is an invisible line between success and short comings.Mindset of not giving up...help team completing things today vs. tomorrow. Drive and excitement for working in a challenging environment. The desire to work collaboratively with a tight knit but quickly growing team.Flexibility, humility, and a sense of humour.Responsibilities: Accountability24/7 Vigilance: Utilize state-of-the-art surveillance technology to monitor and analyze transactions and locations in real-time, identifying any suspicious activities or potential threats.Identify Concerns: Actively observe camera feeds to detect any suspicious or concerning behaviour, including theft, vandalism, or safety hazards.Proactive Prevention: Take proactive measures to prevent theft, fraud, shoplifting, and other security breaches, effectively minimizing risks and losses for our customers.Data Analysis: Conduct thorough analysis of store transactions and live surveillance data to identify patterns, trends, and anomalies, enabling strategic decision-making and continuous improvement of security protocols.Documentation: Maintain detailed records of observations, incidents, and actions taken during surveillance activities.Collaborative Support: Work closely with cross-functional teams to provide support and insights, ensuring seamless integration of surveillance management solutions with clients' existing operations.Customer Service: Deliver exceptional customer service by promptly addressing inquiries, concerns, and incidents, and providing timely updates and resolutions to clients.ScopeSafeguard valuable assets by monitoring storage areas, production lines, and other sensitive locations. Deliver prompt customer service to stores.Belongs to the Corporate Security team, safeguarding people, assets, and operations.Conduct in-depth intelligence assessments and share findings via briefings and reports.Maintain and refine protocols for intelligence collection, assessment, and risk response.Build and sustain intelligence-sharing relationships externally and within the company.OutcomesEnhanced Security: systems improve overall security by monitoring activities and enabling rapid responses to incidents in C-Stores.Evidence Gathering - Cameras provide valuable evidence in case of incidents, aiding investigations, identification of suspects, and prosecution.Monitoring and ResponseCost Savings and Error ReductionQualifications:o Education: Diploma or Bachelors degree(Any)o Experience: 1+ years of experience in Surveillance or equivalent experience.o Strong understanding of retail operations, warehouse surveillance is a plus.o Strong communication and interpersonal skills.Ability to handle confidential information with integrity.