Analyst - Order Management

As an Order Management Analyst at Snowflake, you will play a crucial role in managing and processing customer orders for consumption-based services. Your responsibilities will include ensuring the accuracy and efficiency of order processing, monitoring and aligning customer usage data with ordered consumption levels, and generating orders based on predefined consumption tiers and overage policies. Additionally, handling order adjustments and modifications related to usage fluctuations will be part of your daily tasks. Your role will also involve analyzing customer usage data to identify trends, discrepancies, and potential issues. You will be responsible for generating reports on order fulfillment, consumption patterns, and customer usage, as well as providing insights and recommendations to optimize order management processes based on data analysis. In terms of customer support and communication, you will be expected to respond to customer inquiries regarding order status, usage, and billing promptly and professionally. Clear and concise explanations of consumption-based billing and order policies will be essential, along with resolving customer issues related to order discrepancies and usage disputes. Proactive communication with customers regarding usage thresholds and potential overages will also be a key aspect of your role. Furthermore, you will be involved in maintaining and updating order management systems and databases, identifying and recommending improvements to order management processes and systems, and collaborating with IT and development teams to implement system enhancements. Assisting in the testing and implementation of new order management tools and features will also be part of your responsibilities. Collaboration with the billing team to ensure accurate and timely billing based on consumption data, reconciling order data with billing records to resolve discrepancies, and providing support for billing inquiries related to consumption-based orders are crucial aspects of your role. To excel in this position, you should have a Bachelor's degree in finance or its equivalent, along with 3+ years of software/SAAS experience in deal desk, order management, billing, and accounts receivable. Demonstrating high energy, flexibility, and the ability to adapt in a challenging and fast-paced environment will be key. Salesforce CPQ experience is required, and Workday Financial experience is preferred. Being a team player and a self-starter are qualities that we value in potential candidates. Snowflake is a rapidly growing company, and we are looking for individuals who share our values, challenge ordinary thinking, and are passionate about innovation. If you are eager to make an impact and contribute to our growth, we would love to hear from you.,