Analyst - Operations ROI

Analyst - Operations ROI (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software.

Responsibilities:

General

• Proficient verbal and written communication skills.
• Ability to Work in night shifts.
• Strong ability to work under pressure, and dedication to maintaining data integrity.
• Ability to research, analyze, and sort information as needed.

Operational Support

• Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately.
• Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback.
• Investigate discrepancies, fill gaps in incomplete records, and resolve other problems.
• Performs all duties as assigned and meets project compliances.

Skills and Experience:

• Experience 0-3 years with excellent written, verbal, and interpersonal communication skills.
• Strong time management skills.
• Ability to key, scan, and transcribe high volumes of data from various sources.
• Review data being entered from sources to ensure accuracy and completeness.
• Strong understanding of accuracy and efficiency in managing large volumes of data.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel, and knowledge of or ability to quickly learn other computer applications.
• US Healthcare domain experience will be an added advantage.
• Effective problem-solving skills.
• Ability to thrive in a small team in a fast-paced and deadline-driven environment.
• Ability to take ownership of tasks through resolution.
• Ability to work under minimum supervision.
• Skilled in utilizing various data entry software / ticketing tools will be an added advantage.