Analyst - ROI Operations (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software. Responsibilities: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback. Investigate discrepancies, fill gaps in incomplete records, and resolve other problems. Performs all duties as assigned and meets project compliances. Skills and Experience: Experience 0-3 years with excellent written, verbal, and interpersonal communication skills. Strong time management skills. Ability to key, scan, and transcribe high volumes of data from various sources. Review data being entered from sources to ensure accuracy and completeness. Strong understanding of accuracy and efficiency in managing large volumes of data. Proficiency in Microsoft Office, including Word, Outlook, and Excel, and knowledge of or ability to quickly learn other computer applications. US Healthcare domain experience will be an added advantage. Effective problem-solving skills. Ability to thrive in a small team in a fast-paced and deadline-driven environment. Ability to take ownership of tasks through resolution. Ability to work under minimum supervision. Skilled in utilizing various data entry software / ticketing tools will be an added advantage.
As a Senior Analyst ROI Quality, you will play a critical role in ensuring the accuracy and efficiency of transactional processing within the organization. You will work closely with the Quality Manager to design a Quality Management System that standardizes and documents all processes. - **Quality Assurance:** Monitor and evaluate the quality of ROI processing activities, identify errors, and recommend corrective actions. - **Data Analysis:** Analyse data to identify trends, patterns, and areas for improvement in processing workflows. - **Process Improvement:** Develop and implement process improvements to enhance the efficiency and accuracy of processing. - **Reporting and Documentation:** Prepare reports on quality metrics, analyse trends, and document findings for management review. - **Collaboration:** Work with various teams, including logging, assigning, abstracting, and IT, to resolve issues and implement quality initiatives. - **Training and Development:** Provide training and guidance to team members on quality standards and best practices in healthcare data processing. - **Staying Updated:** Stay informed about industry best practices, regulatory changes, and new technologies related to healthcare operations. **Skills Required:** - **Strong Analytical Skills:** Ability to analyse complex data, identify trends, and develop solutions to improve quality. - **Healthcare Knowledge:** Understanding of US healthcare processing, documents, key stakeholders, and regulations (e.g., HIPAA). - **Communication Skills:** Ability to communicate effectively with team members, stakeholders, and management. Good comprehension and English writing skills are essential. - **Problem-Solving Skills:** Ability to identify and resolve issues related to processing. - **Proficiency in MS Office Suite:** Especially Excel for data analysis and reporting. - **Attention to Detail:** Accuracy and thoroughness in reviewing and analysing data. **Qualifications:** - Must possess at least a Bachelor's/College Degree in any field or equivalent. - Must have at least 5+ years of work experience in Quality. In addition to the above requirements, you should have practical knowledge of transactional Quality Audits and a minimum of 6+ years of experience in BPO/KPO projects.,
The Senior Supervisor – Software Engineering manages staffing strategy, ensuring team members are fully dedicated and teams remain long-lived. They conduct performance reviews, align goals, and plan careers by integrating inputs from multiple sources, delivering feedback with minimal oversight. In collaboration with relevant HR partners, they help attract and acquire new talent, while also managing labor and technical vendors where appropriate. Using data, they assess, develop, and deploy talent capabilities, maintain familiarity with the specific work of team members, and ensure adherence to job family standards across teams. Key Responsibilities: Excellent understanding of databases and how partitioning, pruning, clustering, etc works. Experience in Tableau will be mandatory. Write clean, maintainable, and efficient code following best practices, design patterns, and coding standards. Debug, troubleshoot, and optimize existing applications, ensuring high availability and performance. Participate in the full software development lifecycle : planning, design, development, testing, deployment, monitoring, and maintenance. Collaborate with cross-functional teams to gather requirements and deliver technical solutions. Occasionally work with C# for specific project needs. Stay updated with emerging technologies, frameworks, and industry trends , bringing innovative solutions to the team. Perform peer code reviews , mentor junior developers, and promote knowledge sharing. Work Experience Required - 10 to 12 years. Ensures teams have the capabilities required to meet business objectives and focuses on delivering short-term outputs while maintaining effective integration with other work areas. Provides input into workforce planning and recruitment activities, executes job family processes, and contributes to procedure development. Applies policies and procedures to complete tasks of moderate scope and complexity, determining the appropriate course of action. Enables, cultivates, and reinforces the organizational culture model across at least one domain.
Role Overview: As a member of the Data Operations team, your role will involve designing, developing, and maintaining data extraction, transformation, and loading processes to ensure efficient data flow and integration. Key Responsibilities: - Perform BAU operational activities for client onboarding as per agreed timelines using Standard Operating Procedures - Ensure all operational tickets are kept updated at regular intervals using the ITSM tool - Highlight/escalate tasks stuck due to dependencies from other teams (internal/external) to the Team Lead - Assist the Team Lead/Operational Lead in explaining problems so that appropriate solutions can be derived - Provide timely and accurate updates of timesheets - Document and analyze current and future processes - Assist in testing during installations, upgrades, and patches - Ensure all data complies with legal regulations - Follow all prescribed operational processes Qualifications Required: - Education: BE-IT/CS, BCS/BCA - Work Experience: Fresher Additional Details: The company values teamwork and flexibility in its employees. Strong written communication skills and the ability to grasp concepts quickly are highly regarded. Technical skills in areas such as SDLC, MS SQL programming, Python programming, XML Parsing, and understanding of EHR setup are essential for success in this role.,
Analyst - Operations ROI (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software. Responsibilities: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback. Investigate discrepancies, fill gaps in incomplete records, and resolve other problems. Performs all duties as assigned and meets project compliances. Skills and Experience: Experience 0-3 years with excellent written, verbal, and interpersonal communication skills. Strong time management skills. Ability to key, scan, and transcribe high volumes of data from various sources. Review data being entered from sources to ensure accuracy and completeness. Strong understanding of accuracy and efficiency in managing large volumes of data. Proficiency in Microsoft Office, including Word, Outlook, and Excel, and knowledge of or ability to quickly learn other computer applications. US Healthcare domain experience will be an added advantage. Effective problem-solving skills. Ability to thrive in a small team in a fast-paced and deadline-driven environment. Ability to take ownership of tasks through resolution. Ability to work under minimum supervision. Skilled in utilizing various data entry software / ticketing tools will be an added advantage.
We are looking for a Senior Analyst – Clinical Data Abstraction with hands-on experience in EHR/EMR systems and strong knowledge of medical terminology. Job Responsibilities: Accurately and efficiently abstract medical data from various sources for specified disease areas/ projects Analyze and interpret complex medical information to provide meaningful insights from EHR/ EMR Familiarity with Inpatient Medical records/ discharge summary data Self-report activities like time spent on medical records and audits completed Participate and contribute to team meetings and learning sessions Maintain confidentiality and adhere to HIPAA guidelines when handling sensitive information. Collaborate with team members to achieve project goals and objectives. Maintain a high level of medical knowledge and expertise of electronic medical record systems Intermediate proficiency in MS Office Excel Quality Assurance: Consistently comply with minimum quality levels indicated in the QA plan Receive feedback from Quality Analyst and ensure timely reconciliation of errors Participate in quarterly inter-rater reliability assessments Support quality assurance processes for data integrity Qualification: Any Life Sciences degree (BDS, MDS, MBBS, BAMS, BHMS, BPharm, Nursing) Experience: 1-4 years in any Medical Area Abstraction. Oncology/ Cardiovascular domain experience preferred Basic Anatomy and Physiology Knowledge mandatory
Analyst - Operations ROI (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software. Responsibilities: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback. Investigate discrepancies, fill gaps in incomplete records, and resolve other problems. Performs all duties as assigned and meets project compliances. Skills and Experience: Experience 0-3 years with excellent written, verbal, and interpersonal communication skills. Strong time management skills. Ability to key, scan, and transcribe high volumes of data from various sources. Review data being entered from sources to ensure accuracy and completeness. Strong understanding of accuracy and efficiency in managing large volumes of data. Proficiency in Microsoft Office, including Word, Outlook, and Excel, and knowledge of or ability to quickly learn other computer applications. US Healthcare domain experience will be an added advantage. Effective problem-solving skills. Ability to thrive in a small team in a fast-paced and deadline-driven environment. Ability to take ownership of tasks through resolution. Ability to work under minimum supervision. Skilled in utilizing various data entry software / ticketing tools will be an added advantage.
The Analyst – ROI Quality will play a critical role in ensuring the accuracy and efficiency of the transactional processing within the organization. Required to work with the Quality Manager in designing the Quality Management System that standardizes and documents all processes. This position involves analyzing data, identifying trends, and implementing quality improvement initiatives related to ROI processing. The role also requires strong analytical and communication skills, as well as a deep understanding of insurance processes and relevant regulations. Key Responsibilities: Quality Assurance: Monitoring and evaluating the quality of ROI processing activities, identifying errors, and recommending corrective actions. Data Analysis: Analyzing data to identify trends, patterns, and areas for improvement in the processing workflows. Process Improvement: Developing and implementing process improvements to enhance the efficiency and accuracy of the processing. Reporting and Documentation: Preparing reports on quality metrics, analyzing trends, and documenting findings for management review. Collaboration: Working with various teams, including logging, assigning, abstracting and IT, to resolve issues and implement quality initiatives. Training and Development: Providing training and guidance to team members on quality standards and best practices in healthcare data processing. Staying Updated: Staying informed about industry best practices, regulatory changes, and new technologies related to healthcare operations. Skills Required: Strong Analytical Skills: Ability to analyse complex data, identify trends, and develop solutions to improve quality. Healthcare Knowledge: Understanding of US healthcare claims/data processing would be an added advantage. Communication Skills: Ability to communicate effectively with team members, stakeholders, and management. Also, should have good comprehension and English writing skills. Problem-Solving Skills: Ability to identify and resolve issues related to processing. Proficiency in MS Office Suite: Especially Excel for data analysis and reporting. Attention to Detail: Accuracy and thoroughness in reviewing and analyzing the data. Qualifications : Candidate must possess at least a Bachelor's/College Degree in any field or equivalent. Experience: Must have at least 2+ years of experience in BPO/KPO projects.
As a Senior Analyst Operations ROI, you will be responsible for handling incoming requests for medical records from patients, healthcare providers, and other authorized entities. Your role will involve ensuring strict adherence to privacy laws and institutional policies to maintain the confidentiality and security of patient information. You will manage and organize patient records while ensuring the accuracy and integrity of data. Additionally, you will verify proper authorization before releasing any records, acting as a gatekeeper to protect sensitive information. Strong problem-solving skills will be necessary to resolve inconsistencies in patient files and address issues related to record access efficiently. Key Responsibilities: - Processing requests: Handle incoming requests for medical records from patients, healthcare providers, and other authorized entities. - Ensuring compliance: Adhere strictly to privacy laws and institutional policies to ensure the confidentiality and security of patient information. - Maintaining records: Manage and organize patient records and ensure the accuracy and integrity of the data. - Verifying authorization: Act as a gatekeeper to verify that the person requesting the information has proper authorization before releasing any records. - Problem-solving: Resolve inconsistencies in patient files and address issues related to record access. Core skills: - Attention to detail: Meticulous accuracy is required to maintain the integrity of sensitive patient information. - Knowledge of medical terminology: An understanding of medical terms is crucial for managing patient records accurately. - Computer literacy: Proficiency in using computer systems is necessary for managing electronic health records. - Problem-solving skills: Ability to find solutions for inconsistencies and access issues. - Teamwork: Collaboration with other healthcare staff, legal teams, and patients is often required. Qualification: - Any non-technical bachelor's degree (BSC, B-Pharma, B. Com, BA, Nursing, Life Science etc.) Experience: - 1-4 years in any US Healthcare Process like Release of Information, Claims Adjudication/Adjustment, Medical Billing, RCM etc. Healthcare document retrieval experience will be an added advantage.,
Role Overview: As an Analyst Clinical Research, you will play a key role in developing two main artefacts: Human Readable and Data Dictionary using MAT tool. You will analyze measure specifications to translate data into clinical form while working closely with clinical teams, database management personnel, and project managers. Key Responsibilities: - Registry Data Management: - Create two main artefacts: Human Readable and Data Dictionary. - Maintain the artefacts for every performance year. - Analyze CMS published documents for any updates. - Ensure timely and accurate submission of required registry reports. - Data Analysis & Reporting: - Analyze codes for annual updates and code cleaning activity. - Interpret clinical information into standard data format. - Generate periodic reports for clinical departments and leadership. - Compliance & Quality Assurance: - Ensure adherence to registry guidelines and CMS standards. - Protect patient confidentiality and ensure compliance with HIPAA/data privacy regulations. - Stakeholder Coordination: - Collaborate with researchers and data coordinators to improve data collection. - Provide training, guidance, and support to team members as needed. - Communicate effectively with internal teams and external registry partners. Qualification Required: - Bachelors or Masters degree in Life Sciences, Public Health, Health Informatics, Nursing, BDS, MBBS, BAMS, BHMS. - Experience in clinical data management, registry operations, or clinical research. - Strong proficiency in Excel and familiarity with data tools (SQL, R, SAS, Python, or data visualization platforms). - Knowledge of medical terminology, clinical workflows, and data standards (e.g., ICD, CPT, HCPCS, SNOMEDCT). - Understanding of HIPAA and clinical research regulatory requirements. (Note: No additional details of the company were provided in the job description.),
The Sr Analyst – Operations ROI at MRO Corp plays a critical role in managing and analyzing healthcare data entry processes aimed at maximizing data accuracy for our health care clients. This position demands a detail-oriented professional who will ensure high accuracy standards while meeting target goals within tight deadlines. The successful candidate will support operational efficiency and contribute to data integrity, crucial for sustaining MRO's commitment to quality service in the healthcare industry. Key Responsibilities: Perform accurate data entry and validation processes, per the healthcare regulations and standards. Maintain data integrity and ensure compliance with established standards. Maintain and update internal databases, ensuring data quality and consistency. Collaborate with team members and achieve target-oriented goals. Work in different shifts and handle workload efficiently under pressure. Assist in analysis, refinement of data and processes to enhance data accuracy and efficiency. Perform all assigned duties with a high level of professionalism and attention to detail. Key performance indicators (KPIs): Data Accuracy: Uphold rigorous standards in data accuracy and ensure that all errors are thoroughly eliminated to maintain quality standards. Individual Performance standards: Monitors enhancements in productivity and makes ongoing improvements to further enhance it. Gathering & Implementing Job Knowledge: Evaluates the acquired knowledge and applies it effectively to attain the desired outcomes for the project. Compliance: Ensures to remain informed and focused on changes in requirements, client expectations, and organizational policy updates. Typical skills and qualifications: Proficient written communication skills. Decent verbal communication skills. Basic knowledge and understanding of US healthcare compliance regulations (HIPAA, etc.). Ability to work in different shifts. Knowledge of data entry best practices and techniques. Experience working in a fast-paced and target-driven environment. Proficiency in Microsoft Office (Word, Outlook, Excel). Experience with data processing software/tool and platform is a plus. Any non-technical bachelor’s degree (BSC, B-Pharma, B. Com, BA, Nursing, Life Science etc.) Experience: 2-10 years in any US Healthcare Process like Release of Information, Claims Adjudication/Adjustment, Medical Billing, RCM etc. Life Sciences etc. Healthcare document retrieval experience will be an added advantage.
A Senior Supervisor is responsible for overseeing the daily operations and performance of a team, ensuring the delivery of high-quality service while maintaining compliance with strict healthcare regulations like HIPAA. They serve as a vital link between management and the frontline staff. Key Responsibilities: Team Management & Leadership: Supervise, lead, and motivate a team of 10–20 associates, including managing attendance, leave approvals, and overall team dynamics. Performance Monitoring & Coaching: Track individual and team KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Quality Assurance (QA) scores. Conduct regular coaching sessions, provide constructive feedback, and complete performance reviews to support improvement. Operations & Process Adherence: Oversee daily workflows, manage schedules, and ensure adherence to established protocols, client requirements, and data security standards. Ensure all healthcare regulations and disclaimers are followed as per process guidelines. Issue Resolution & Escalation Management: Provide on-floor support, handle escalations or complex customer concerns, and ensure timely and effective resolutions. Training & Development: Partner with quality and training teams to identify knowledge gaps and execute training plans to enhance skills and product knowledge. Reporting & Analytics: Prepare and present daily, weekly, and monthly reports on performance, productivity, and operational insights to senior management and clients. Process Improvement: Identify improvement opportunities and implement strategies or process enhancements to boost productivity, accuracy, and operational efficiency. Core Competencies: Strong leadership, people management, and motivational abilities Excellent verbal and written communication skills Strong interpersonal and problem-solving capabilities Effective organizational, time-management, and decision-making skills Proficiency in tools/software, performance dashboards, and MS Office (especially Excel and PowerPoint) Ability to work in a fast-paced, dynamic environment and perform well under pressure Required Qualifications and Skills: Experience: Minimum 1–3 years in a leadership or supervisory role within a BPO environment, preferably with experience in healthcare processes (e.g., claims, prior authorization, revenue cycle management, life sciences, etc.). Education: Any non-technical bachelor’s degree (BSc, B-Pharma, B.Com, BA, Nursing, Life Science, etc.). Relevant experience may be considered in place of formal education. Knowledge: Strong understanding of healthcare regulations, compliance requirements (such as HIPAA), and industry-specific practices.
As an Analyst - Operations ROI (Practice Account Analyst), your role involves analyzing and interpreting data to provide valuable insights for troubleshooting and resolving issues remotely via phone, email, and software. You will be responsible for the following key responsibilities: - Proficient verbal and written communication skills. - Ability to work night shifts. - Strong dedication to maintaining data integrity and working under pressure. - Research, analyze, and sort information as required. Operational Support: - Troubleshoot issues, identify root causes, and escalate when necessary. - Follow instructions and communicate effectively to rectify problems and provide feedback. - Investigate discrepancies, fill gaps in records, and resolve other issues. - Perform assigned duties and ensure project compliances are met. Skills and Experience: - 0-3 years of experience with excellent written, verbal, and interpersonal communication skills. - Strong time management skills. - Ability to key, scan, and transcribe high volumes of data accurately. - Proficiency in Microsoft Office (Word, Outlook, Excel) and willingness to learn new applications. - US Healthcare domain experience is advantageous. - Effective problem-solving skills and ability to thrive in a fast-paced environment. - Ownership of tasks from start to finish with minimal supervision. - Familiarity with data entry software and ticketing tools is a plus.,
The Advisor - BI Developer will be responsible for designing, developing, and maintaining business intelligence solutions using Tableau. Job Responsibilities: Design and Develop Dashboards : Create visually appealing and interactive dashboards that help users quickly grasp critical insights from data. Data Integration : Connect Tableau to various data sources (Google Big Query/Azure Synapse, etc.), ensuring data accuracy and integrity. Performance Optimization : Improve load times and responsiveness of Tableau dashboards and reports. Data Analysis : Analyse and interpret data to create meaningful visualizations. Collaboration : Work closely with stakeholders to understand and translate business requirements into functional specifications. Skills: Proficiency in Tableau : Strong understanding of Tableau Desktop and Tableau Server and respective functionalities. Minimum 5 years of experience in Tableau. JavaScript : Must have experience in customising (handling of events, filters, etc.) the Tableau dashboards using Tableau Embedding API in JavaScript. Technical Skills : Knowledge of SQL and should have experience connecting to a Data warehouse. Cloud : Experience working in a cloud-based environment. Communication : Excellent communication skills to effectively collaborate with stakeholders and present data insights. Education: Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience).
The Senior Analyst - BI Developer will be responsible for designing, developing, and maintaining business intelligence solutions using Tableau/Power BI. Job Responsibilities: Design and Develop Dashboards : Create visually appealing and interactive dashboards that help users quickly grasp critical insights from data. Data Integration : Connect Tableau to various data sources (Google Big Query/Azure Synapse, etc.), ensuring data accuracy and integrity. Performance Optimization : Improve load times and responsiveness of Tableau dashboards and reports. Data Analysis : Analyse and interpret data to create meaningful visualizations. Collaboration : Work closely with stakeholders to understand and translate business requirements into functional specifications. Skills: Proficiency in Tableau : Strong understanding of Tableau Desktop and Tableau Server and respective functionalities. Minimum 4-6 years of experience in Tableau. JavaScript : Must have experience in customising (handling of events, filters, etc.) the Tableau dashboards using Tableau Embedding API in JavaScript. Technical Skills : Knowledge of SQL and should have experience connecting to a Data warehouse. Cloud : Experience working in a cloud-based environment. Communication : Excellent communication skills to effectively collaborate with stakeholders and present data insights. Education: Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience).