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BP INCORPORATE INTERNATIONAL.
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Analyst- Learning Operations

Analyst- Learning Operations

BP INCORPORATE INTERNATIONAL.

3 - 8 years

6 - 9 Lacs

Pune

Posted:3 weeks ago| Platform:

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Skills Required

IT services Procurement Business services Payroll LMS Senior Analyst Customer service Catering Salesforce Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Grade J Responsible for supporting HR Services by delivering a range of activities which may include payroll services, responding, resolving and/or escalating employee queries, providing operational support within the HR portal, Chat bot and Salesforce CRM tools, or providing guidance and information to employees, managers and HR on complex employee process and data changes, across the breadth of the Workday processes.

The Learning Enablement Analyst position is responsible for the end-to-end management of logistical and delivery activity in line with the Learning Value Chain (LVC); ensuring that all tasks associated with the smooth running with the set-up, planning, training session and record maintenance, are performed to a high standard and within the agreed timeframe. This role reports directly to the Learning Services Lead.

Key Accountabilities and challenges:

Responsible for the provisioning of the goods and services required in support of the rollout of training sessions. Identify and bring up risks and issues, providing potential solutions to mitigate.
Scheduling Trainers and Faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors to this end.
Select and confirm appropriate training venues against a defined list of criteria. Exercise judgement when balancing advantageous met requirements, including budget, when confirming choice.
Timely ordering of training materials, arrangement of special training requirements, including among others the management of virtual or physical materials, the ordering of various IT services or catering and ensuring the availability of required tools (e.g. scrap cars, diesel oil etc.).
Administer sessions, finishing the session related tasks outlined in workflow tool (Salesforce), ensure that training records on bp s learning management system (Cornerstone) are updated accurately and within agreed timeframes.
Responsible for recording the costs (estimated and actual) for all goods and services contracted against a session following up for invoicing within agreed timescales.
Responsible for maintaining the absolute accuracy of the information given on Salesforce and Cornerstone.
Ensure session schedule changes are reflected accurately and promptly in Salesforce and communicated to our vendors, learners and faculty.
Ensure clear and accurate communication with all learning agencies via Salesforce, within agreed timescales i.e., provide full customer service to learners, stakeholders, vendors, and colleagues through strong case management practices.
Engage with the wider team, suggesting better ways of working, demonstrating a commitment to continuous improvement and aid in updating global documentation.
Champion and support Learning Services and P&C Services + Solutions initiatives, knowing the latest with P&C communications.
Support the preparations for the annual ISO 9000 accreditation by reviewing and updating the process of documentation and actively participating in the audit itself.

Essential Education & Experience:

Graduate degree or equivalent experience
Understanding of the learning life cycle model
Minimum of 3 years of experience in learning services or HR shared services
LMS/ CSOD

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Analyst- Learning Operations