How will you do it
- End to End knowledge of OTC, Expertise in Multisite Contracts creations, modifications and renewals
- Expertise in Document Scrutiny, Approvals, Customer Creation
- Generate reports required to monitor contracts compliances
- Review compliance and consistency of the contract terms
- In-Depth Analysis /Evaluation for Contract Documentation with Timely booking and adhering to accuracy
- Understand strategic direction set, clearly communicate team goals, deliverables, and keep the team updated on changes. Profile involves a mix of Individual Contributor and Team Handholding
- Successfully perform Quality Check on regular basis, Internal Controls and adhering to SOX Compliances
- Continuously seek out better ways of performing process supports process improvement initiatives
- Create and maintain process documentation
- Analysis and resolution to stakeholders queries, billing updates
- Provide and manage open call report
Skill Set
- Expertise on Core AR Knowledge with Strong Analytical Skills
- Ability to work in a high pressured, fast moving, and challenging environment
- Team Handling Experience
- Ability to work effectively under time critical deadlines
- Ability to analyze issues, apply or seek resources to help achieve a workable solution
- Organized Detail Oriented
- Ability to understand the Contract Lifecycle Management
Requirement and Qualifications
- Minimum 4 years of experience in Contracts
- Working in US Shift timings (6.30pm to 3.30am)
- B. Com/BBA/MBA/M. Com
- Good Communication Skills (Verbal Written)
- Distinctive Customer Orientation and Interact Courteously with Customers
- Desired work experience in Oracle
- Working Experience in Shared Services/BPO/FA
Please read following eligibility conditions
- Have been in your position for not less than 12 months.
- FY24 Performance should be minimum Consistently Meets Expectations or higher
- Employees on active warning letters and in PIP for last 6 months are not eligible to apply
- Employees with required education/qualification background can only apply which meets the job description
- Upon selection in one IJP, employee will not be considered for another role and application will cease to exist
- Applicants undergoing company sponsored certification program are not eligible to apply
- Fresh graduates/postgraduates during their training period are not allowed to apply.
OTC/ Customer Billing
Skill Set O2C/ Customer Billing
Manage Operational performance
- Supervise the function of Customer Billing and supports Team Leads in Daily Operations
- Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice Uploads
- Identify and assess complex problems for area of responsibility
- Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact.
- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics.
- Ensure Accuracy check and working on preventive and corrective actions with RCA
- Alignment to strategic direction set by senior management when establishing near-term goals
- Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.
- Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.
- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
- Ensuring the team completes billing requirements to meet daily and month-end deadlines.
- Ensure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.
- Ensure timely (a) monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
- Lead through transitions and increase organizational performance driving and embedding many competing initiatives
People Management
- Manage Team Leads and their teams depending on scope and complexity.
- Build high performing team and foster an inclusive environment.
- Accountable for performance management, talent development and succession planning
- Coordinate activities of team members engaged in processes and sub-processes to deliver
- Monitor Productivity and Efficiency of teams on Periodic Basis
Stakeholder Management
- Build manage credible robust business relationships with key partners and stakeholders with a focus process maturity
- Work closely with relevant stakeholders to drive the Process strategy
- Support queries related to Billing disputes, Third Party Portals
- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
- Close communication and partnership with Internal Audit teams as well as Group External Auditors
- Responsible for RCA on Business escalations and provide active resolutions.
Drive Process Improvement Strategy
- Drive the defined process initiatives for center
- Act as a subject matter expert and support the teams with continuous improvement projects.
Education, Experience, Skills
- Bachelor s/Master s degree in Accounting, Finance or Business Administration.
- Continuous improvement training (e.g., LEAN / Six Sigma) desirable
- 3+ years people management experience preferred
- Continuous Improvement mindset.
- Demonstrated ability to manage large teams and highly adept at building resiliency within them.
- Possess a strong customer service acumen.
- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.
- Excellent verbal and written communication skills.
- Managed stakeholders with extensive experience working in a diversified industry environment.
- Experience working in a Shared Service Environment
- Managed 25 to 30 team members across the full spectrum of Order to Cash
- Ability to work across diverse cultures and backgrounds
Core Competencies
Concept Strength
- Identifies connections and interdependencies.
- Thinks creatively. Analyze complex situations and generate solutions.
Agile Resilient
- Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits.
- Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks.
Change Management
- Demonstrates openness to new approaches and ideas.
- Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes.
- Progresses productively under conditions of change and ambiguity.
Process Mindset
- Optimize and continuously improve financial processes and other businesses.
- The results are driven with a passion for continuous improvement.
- Can understand, develop, and adhere to processes, identification and implementation of simplification, standardization and process improvement while looking for proactive optimization.
Personality
- Global Working Experience
- Very strong in Interpersonal skills, planning and organizing skills, service orientation,
- Good communication, good in articulation, flexible and intellectual adaptability
- Delivery Results focused, Customer Focus and passion for excellence
- Flexible with high level of integrity.
