Analyst Customer Service-India

Job Description

About Kennametal With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. Position Background Analyst Customer Service Location: Bangalore Provide front line support for customer order entry, order expediting, quoting, returns, complaint, price/availability. Manage all the customer requests and be the conjunction between customer and Kennametal internal dept. procedure Providing the product availability, lead time, shipping information to external customers in the timely manner. Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for customer urgent order. Coordinate with warehouse and logistics staff to arrange on time shipment Manage Customer Complain in CRM system, arrange product repair, return/exchange Maintain the customer master data correctly Compile data and prepare reports in standard format REVIEW POSITION SPECIFIC QUESTIONS: (FOR PHONE INTERVIEW) Order entry Quote create customer returns handling end to end 3 to 5 yrs- Bangalore Excel and ppt exp mandatory industry exp- any Equal Opportunity Employer Show more Show less