AMS Manager (HCM Platform)

As an experienced and dynamic AMS Manager (HCM), your role involves leading and managing the Application Management Services (AMS) team to ensure smooth operation and continuous improvement of application services for clients. You will be responsible for overseeing the delivery of high-quality support, enhancements, and optimization capabilities to meet business needs and performance standards. Key Responsibilities: - Lead and manage a team of AMS consultants to deliver services to various enterprise clients. - Conduct daily scrum meetings and oversee day-to-day operations, ensuring SLAs and KPIs are consistently met. - Plan Onboarding of Client and continuously enhance the AMS account plan. - Act as the primary point of contact for all AMS-related enhancements and issues. - Drive continuous improvement initiatives to enhance service delivery and system stability. - Collaborate with cross-functional teams to ensure alignment with business goals. - Manage application lifecycle activities, including monitoring, updates, upgrades, and troubleshooting. - Ensure process adherence and compliance with the Release Management process. - Prepare and present regular reports on AMS performance and opportunities for improvement. - Develop teams growth plan and capability improvement plan. - Foster a culture of collaboration, innovation, and accountability within the AMS team. Key Requirements: - 7+ years of experience in HR tech implementation, HR consulting, or HR roles. - Undergraduate degree is mandatory; an MBA/masters degree is preferred. - Experience in managing teams is required, with a history of dealing with senior stakeholders like CXOs as an advantage. - Understanding HR or educational background is an added advantage. - Proficiency in productivity tools like MS Word, MS PowerPoint, MS Excel, and Project management tools. - Familiarity with service management tools (e.g., JIRA, Happy Fox) and monitoring systems.,