Amazon Connect Contact Center Associate/Engineer

Amazon Connect Contact Center Associate/Engineer

Onsite – Pan India Locations

IOWeb3 Technologies

Immediate Joiners Preferred

About IOWeb3 Technologies

IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge digital solutions. With expertise in product engineering, UI/UX design, cloud solutions, and software innovation, we partner with global enterprises to deliver reliable, high-quality outcomes.

About the Role

We are hiring Amazon Connect Contact Center Associates/Engineers (various experience levels) for one of our esteemed multinational clients. If you are passionate about building and optimizing cloud-based contact center solutions and want to make an impact, this is your opportunity!

Key Requirements

5–7 years of experience in Amazon Connect (contact flows, queues, routing profiles).

Integration with Salesforce Service Cloud Voice.

Hands-on with AWS services: Lambda (Java/Python), Lex, Kinesis, S3, DynamoDB, CloudWatch, IAM.

Strong skills in JavaScript/Node.js.

Knowledge of telephony concepts (SIP, DID, ACD, IVR, CTI).

Experience with CI/CD pipelines, DevOps, Terraform, CloudFormation.

Solid knowledge of REST APIs, integration frameworks, contact center KPIs & analytics dashboards.

Experience in Agile/Scrum environments.

AWS Certified Solutions Architect or Amazon Connect certification (preferred).

Responsibilities

Lead end-to-end implementation & configuration of Amazon Connect.

Automate deployments of contact center setups using CI/CD pipelines or Terraform.

Build, configure, and optimize customer interaction flows.

Collaborate with cross-functional teams to deliver high-impact solutions.

Why Join Us?

Work with global enterprises on impactful cloud transformation projects.

Collaborative, innovation-driven culture.

Opportunity to be at the forefront of customer experience technology.