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Amazon Connect Contact Center Associate/Engineer

Amazon Connect Contact Center Associate/Engineer

Weekday AI (YC W21)

3 years

4 - 15 Lacs

hyderabad telangana india

Posted:1 week ago| Platform:

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Skills Required

connect routing integration salesforce service aws logic programming java chat analytics scripting script devops code terraform rest agile scrum configuration sip

Work Mode

On-site

Job Type

Full Time

Job Description

This role is for one of Weekday's clientsSalary range: Rs 480000 - Rs 1500000 (ie INR 4.8-15 LPA)Min Experience: 3 yearsLocation: HyderabadJobType: full-time

Requirements

About the Role:We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging cloud-based contact center solutions to enhance customer interactions, we encourage you to apply!

Amazon Connect Tech Lead with 5-7 years' experience
Experience with Amazon Connect (Contact flows, queues, routing profile)
Integration experience with Salesforce (Service Cloud Voice)
Hands-on with AWS services
AWS Lambda (for backend logic)
Programming language Java or Python
Amazon Lex (Voice/chat bots)
Amazon Kinesis (for call analytics and streaming)
Amazon S3 (Storage)
Amazon DynamoDB
CloudWatch
IAM
Proficiency in programming scripting Java Script, Nodejs
Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation
Knowledge of contact center KPIs and analytics dashboards
Solid experience in REST APIs and integration frameworks
Experience working in Agile Scrum environments
Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform
Lead the end to end implementation and configuration of Amazon Connect
Understanding of telephony concepts SIP DID ACD IVR CTI
AWS Certified Solutions Architect or Amazon Connect certification

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Amazon Connect Contact Center Associate/Engineer