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Teleperformance (TP)
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AM Operations || Mumbai

AM Operations || Mumbai

Teleperformance (TP)

4 - 9 years

3 - 8 Lacs

Mumbai Goregaon Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

BPO Team Handling Customer Service Management Management Skills Customer Operations Leadership Skills US Operations Management International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are actively hiring for AM Operations !!!! Location- Malad , Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) HSC/ Grad both can apply Roles and responsibilities- 1. Supports operations : Assists the Operation Manager in overseeing daily operations and managing the team. 2. Team supervision : Supervises a subset of customer service representatives, providing guidance and feedback. 3. Performance analysis : Analyzes performance data to identify trends and areas for improvement. 4. Process implementatio n: Implements process changes and improvements under the guidance of the Operation Manager. 5. Quality assurance : Ensures quality standards are met, and customer interactions meet expectations. Key Skills 1. Leadership and management: Strong leadership and team management skills. 2. Communication: Excellent communication and interpersonal skills. 3. Analytical: Ability to analyze data and identify areas for improvement. 4. Problem-solving: Strong problem-solving and conflict resolution skills. 5. Adaptability: Ability to adapt to changing priorities and client needs. Interested candidates can connect with- Simran Rana- 9137514621

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AM Operations || Mumbai