Airport Ground Staff

0 - 1 years

2 - 4 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The Airport Ground Staff ensures the smooth and efficient handling of passengers, baggage, and cargo at the airport. They are responsible for providing customer service, assisting passengers throughout the check-in and boarding process, coordinating aircraft ground operations, and ensuring all safety and security procedures are followed.

Key Responsibilities:

Passenger Handling:

  • Assist passengers with check-in, boarding, and disembarkation.
  • Verify travel documents, tickets, and baggage.
  • Handle passenger queries, complaints, and special requests (wheelchair, unaccompanied minors, etc.).
  • Ensure compliance with airline and airport security regulations.

Ramp and Operations Support:

  • Coordinate with baggage handlers and ramp agents for baggage loading/unloading.
  • Communicate with the flight crew, air traffic control, and maintenance teams for flight preparation.
  • Monitor aircraft parking, refueling, and catering arrangements.
  • Maintain records of flight movements, delays, and ground handling operations.

Cargo Handling:

  • Process air cargo shipments according to airline and customs requirements.
  • Ensure proper labeling, storage, and security of goods.

Administrative Duties:

  • Prepare daily flight reports and operational logs.
  • Support emergency and contingency procedures as required.

Skills & Competencies:

  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to handle pressure and multitask in a fast-paced environment
  • Problem-solving and decision-making ability
  • Basic computer literacy (MS Office, airline software)
  • Good physical fitness and willingness to work in shifts

Qualifications:

  • Minimum: High School Diploma / 12th Grade
  • Preferred: Diploma or Bachelors Degree in Aviation, Hospitality, or related fields
  • Language proficiency: English (additional languages are an advantage)

Working Conditions:

  • Shift-based work (including nights, weekends, and holidays)
  • Both indoor (terminal) and outdoor (airside) environments
  • Uniform and ID badge required at all times

Benefits & Perks:

  • Health Insurance

    and

    Medical Benefits

  • Travel Concessions / Discounted Air Tickets

    for staff and family
  • Paid Leave & Holiday Benefits

  • Training and Career Development Programs

  • Performance-Based Bonuses

  • Uniform Allowance

  • Meal Allowance / Transportation Facilities

    (varies by airport)

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