Airport Ground Staff

Job Summary:

The Airport Ground Staff ensures the smooth and efficient handling of passengers, baggage, and cargo at the airport. They are responsible for providing customer service, assisting passengers throughout the check-in and boarding process, coordinating aircraft ground operations, and ensuring all safety and security procedures are followed.

Key Responsibilities:

Passenger Handling:

• Assist passengers with check-in, boarding, and disembarkation.
  
• Verify travel documents, tickets, and baggage.
  
• Handle passenger queries, complaints, and special requests (wheelchair, unaccompanied minors, etc.).
  
• Ensure compliance with airline and airport security regulations.
  

Ramp and Operations Support:

• Coordinate with baggage handlers and ramp agents for baggage loading/unloading.
  
• Communicate with the flight crew, air traffic control, and maintenance teams for flight preparation.
  
• Monitor aircraft parking, refueling, and catering arrangements.
  
• Maintain records of flight movements, delays, and ground handling operations.
  

Cargo Handling:

• Process air cargo shipments according to airline and customs requirements.
  
• Ensure proper labeling, storage, and security of goods.
  

Administrative Duties:

• Prepare daily flight reports and operational logs.
  
• Support emergency and contingency procedures as required.
  

Skills & Competencies:

• Excellent communication and interpersonal skills
  
• Strong customer service orientation
  
• Ability to handle pressure and multitask in a fast-paced environment
  
• Problem-solving and decision-making ability
  
• Basic computer literacy (MS Office, airline software)
  
• Good physical fitness and willingness to work in shifts
  

Qualifications:

• Minimum: High School Diploma / 12th Grade
  
• Preferred: Diploma or Bachelors Degree in Aviation, Hospitality, or related fields
  
• Language proficiency: English (additional languages are an advantage)
  

Working Conditions:

• Shift-based work (including nights, weekends, and holidays)
  
• Both indoor (terminal) and outdoor (airside) environments
  
• Uniform and ID badge required at all times
  

Benefits & Perks:

• Health Insurance

  and

  Medical Benefits

• Travel Concessions / Discounted Air Tickets

  for staff and family

• Paid Leave & Holiday Benefits

• Training and Career Development Programs

• Performance-Based Bonuses

• Uniform Allowance

• Meal Allowance / Transportation Facilities

  (varies by airport)