Air Hostess / Cabin Crew

Department:

Reporting To:

Mandate / Purpose of the Role

safety, comfort, and well-being of passengers

Key Responsibilities

1. Safety & Security

• Conduct pre-flight safety checks and ensure all equipment is functional.
• Deliver safety demonstrations and ensure passenger compliance with safety procedures.
• Respond promptly and effectively to in-flight emergencies or medical situations.
• Follow all airline and aviation authority safety protocols (DGCA, IATA, FAA, etc.).

2. Customer Service

• Welcome and assist passengers during boarding and deplaning.
• Serve food, beverages, and amenities courteously.
• Handle passenger inquiries, complaints, and special requests professionally.
• Maintain a calm, friendly, and approachable demeanor at all times.

3. Cabin Management

• Ensure cabin cleanliness, readiness, and comfort before take-off and landing.
• Monitor passenger comfort and manage seating or service issues efficiently.
• Keep records and prepare reports of in-flight service or incidents.

4. Team Coordination

• Work cohesively with the flight deck crew and other cabin crew members.
• Communicate clearly during briefings and ensure operational alignment.

Performance Standards

• Compliance with all

  safety and service protocols

  .
• Maintenance of

  professional appearance and grooming

  .
• Delivery of

  consistent and high-quality passenger experience

  .
• Display of

  discipline, teamwork, and communication

  at all times.

Qualification & Eligibility

• Education:

  10+2 (Higher Secondary) or equivalent.

• Preferred:

  Diploma/Degree in Aviation, Hospitality, or Tourism.

• Age:

  1827 years (may vary by airline).

• Height & Weight:

  Proportionate as per airline standards.

• Medical Fitness:

  Must meet prescribed health and vision standards.

• Language:

  Fluent in English and Hindi (additional languages preferred).

Behavioral Attributes

• Positive attitude and presence of mind.
• Excellent communication and interpersonal skills.
• Adaptability to different cultures and time zones.
• Punctuality and reliability.
• Emotional intelligence and crisis-handling ability.