AI/ML

About Client:

Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA).

Work exp: 7+ years

Location: Hyderabad

Skill sets : Tech support + AI/ML

JD -

Skills : Tech support + AI/ML

Job_req (Generated by AI):

• Technical Expertise: 8-12 years of experience in Enterprise Application Support Management, with proficiency in automation, observability, and shift-left processes.

• Communication and Problem-Solving: Excellent verbal and written communication skills, attention to detail, and the ability to communicate effectively with stakeholders at all levels.

• Preferred Experience: Familiarity with Supply Chain domain, Service Now for Incident Management, and observability/monitoring tools like PagerDuty, Data-dog, Prometheus, and Splunk.

• Technical Leadership: Lead innovation in support with cutting-edge AI and LLM-powered tools, and act as technical lead during critical incidents.

• Support Process Improvement: Develop automation for auto-triage, self-healing, real-time diagnostics, and enhance observability platforms for early anomaly detection.

• Smart Support Tools Development: Contribute to building smart support tools like AI/ML summarizers, chatbots, and knowledge search systems, and integrate LLM-based agents into workflows.