AI Quality Assurance (SaaS B2B)

At Troopr, we’re building world-class AI solutions — from conversational AI to LLM-powered automation — that help top brands like Starbucks, Netflix, Snowflake, and Spotify automate support and elevate user experience. We’re looking for a QA Engineer who’s passionate about delivering flawless web-based B2B SaaS products.

We’re looking for a versatile Prompt Engineer with a strong QA mindset to help shape and refine the intelligence of our AI agents and ensure exceptional product quality. This hybrid role blends prompt engineering, GenAI testing, and quality assurance for high-performance, LLM-powered customer and employee support automation.

You’ll work at the intersection of product design, engineering, and AI, ensuring the accuracy, usability, and robustness of chatbot workflows and GenAI integrations in a fast-paced B2B SaaS environment.

What You’ll Do

• Design and execute detailed test plans for complex B2B SaaS web applications (enjo.ai)
• Perform functional, regression, exploratory, and compatibility testing across browsers
• Evaluate and optimize GenAI, LLM performance in chatbot and automation workflows
• Identify, document, and track bugs, edge cases, and UX issues
• Lead performance and stress testing for critical backend and frontend systems
• Collaborate closely with Product, Design, and Engineering teams in Agile environments
• Provide clear QA insights that help drive product excellence and customer satisfaction

We’re Looking For

• 2+ years of experience testing GenAI/chatbot applications or LLM-driven products
• Experience with AI support automation or B2B SaaS platforms
• Proficiency with test management and bug tracking tools (e.g., Jira, TestRail)
• Strong analytical and problem-solving skills to uncover edge cases and risks
• Familiarity with evaluating LLM outputs (accuracy, coherence, ethical risks)
• Excellent communication and collaboration abilities
• Comfortable in a fast-paced, high-ownership startup culture

Why Join Us? At Enjo.ai, you’ll help build cutting-edge AI support agents that serve real business users — not just lab demos. You’ll contribute to shaping both the intelligence and quality of our product. If you're excited by GenAI, care deeply about LLM behavior, and want to ensure it performs reliably and ethically in production — let’s talk.