Agile Project Manager / Scrum Master (Mobile App Delivery)

What success looks like in this role:

Manages the efforts of assigned Delivery Management associates / team members.
Ensures team members follow established procedures and deliver exceptional client service across all aspects of delivery management, including:o Developing and updating / adapting delivery related project plans, timelines and schedules,o Coordinating day-to-day project tasks,o Monitoring project progress and updating status reports,o Participating in client meetings, helping manage expectations and helping address emerging questions / issues,o Working with internal product, technical and other teams to ensure issues are addressed and resolved in a timely and accurate fashion,o Providing accurate client status reports,o Representing clients to internal teams and service organizations.Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.Serves as a key point of contact for process related questions or issues.Monitors team performance and outcomes, addressing and resolving competency and related issues. Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables.

Agile Delivery & Ceremonies

• Lead and facilitate Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Own release management, coordinating dependencies, approvals, and production readiness.
• Maintain transparent delivery plans, sprint goals, velocity tracking, burndown/burnup charts, and impediment logs.

Backlog & Scope Management

• Partner with Product Owner(s) to shape and prioritize the backlog based on business value, risk, and technical constraints.
• Ensure well-formed user stories with clear acceptance criteria; drive Definition of Ready/Done and quality gates.

Technical Delivery Stewardship

• Demonstrate working knowledge of mobile app development (e.g., Flutter), RESTful APIs, CI/CD pipelines, and cloud services.
• Interpret architecture diagrams, identify dependencies, and facilitate alignment across engineering, QA, and DevOps.
• Collaborate on build and release pipelines, feature toggles, and environment strategies to improve deployment reliability.

Risk, Quality & Governance

• Proactively identify and manage delivery risks, issues, and assumptions, maintaining mitigation plans.
• Establish QA strategies with test leads: test plans, automation coverage, non-functional requirements, and defect triage.
• Drive continuous improvement via data (e.g., cycle time, lead time, escaped defects), retrospectives, and action follow-through.

Stakeholder & Communication

• Create clear, concise status updates and dashboards for business and technology stakeholders.
• Manage expectations, trade-offs, and scope changes in line with priorities and capacity.
• Facilitate onshore/offshore collaboration across time zones, ensuring handover quality and shared understanding.

Tools & Ways of Working

• Champion effective use of Azure DevOps and/or Jira for planning, tracking, reporting, and release workflows.
• Uphold Agile best practices, coaching teams and stakeholders on Scrum, Kanban, and scaled frameworks as appropriate.

You will be successful in this role if you have:

• 5-10 years of experience in Agile delivery and project management, including Scrum leadership.
• Proven track record leading sprint planning, backlog refinement, release management, and other ceremonies.
• Hands-on experience with Azure DevOps and/or Jira for end-to-end delivery tracking.
• Technical understanding of mobile app concepts (e.g., Flutter), APIs/integration, and CI/CD practices; ability to interpret architecture and system dependencies.
• Strong capability in delivery at pace, risk management, and issue resolution.
• Demonstrated stakeholder management, communication, and expectation setting aligned to business priorities.
• Experience working in an onshore/offshore (UK/India) delivery model.
• Bachelors degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience).

Preferred / Nice to Have

• Certifications: CSM/PSM, SAFe Agilist, PMI-ACP.
• Exposure to cloud platforms (Azure, AWS, or GCP) and mobile app store release processes.
• Experience with test automation frameworks and observability tooling (logs, metrics, tracing).
• Familiarity with Kanban, Lean, and value stream mapping.