Agency Manager

Role & responsibilities

Manage portfolio (Multiple Due Stages) performance through a team of Collections executives & callers, in line with Operating and process Plan. Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan
Conduct regular performance review with all vendors, Agency supervisors & callers for all critical metrics to track the portfolio health and ensure healthy process. Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner.

Ensure 100 % coverage of cases of allocated

Preferred candidate profile

Exp - Over All experience in role 3-5 years in unsecured product

Language Local language according to location & Hindi

Job Location- Bangalore, Kolkata, Delhi / NCR & Jaipur

Email resume- ext.monika.agarwal@unitybank.co.in