Agency Collection Manager

About us:

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi?

• Ability to learn
• Being disciplined
• Communicating well

What would your role at Navi Look Like?

• Setup and manage the network of agency partners to drive collections for the region
• Ensure proper planning for effective recovery through strong execution; guide and

motivate the agencies and their field team to reach monthly targets

• Data analysis to assess performance and identify key gaps while driving the results
• Monitoring and supervision of activities of the allotted agency and end agents

conducting regular audits.

• Guide the agencies and agents regarding their performance vs targets
• Maintain fair collection practices in adherence to the code of conduct & legal guidelines

and ensure that the team follows the same

• Synthesize learning from ground operations and generate insights/ideas for driving

better efficiency

What are some good skills for this role?

• Business / Sales / Operations/ Collection leader with 2+ years of relevant experience
• Experience with tech-first startups or top FMCGs preferred
• Entrepreneurial mindset along with an ability to hustle and solve problems on the ground
• Experience working with vendors
• Strong analytical skills and knowledge of the local language
• Excellent communication and interpersonal skills with a collaborative management style