Agency Collection Manager

Bridgexcel

3 - 7 years

13 - 16 Lacs

Gurugram

Posted:11 hours ago| Platform:

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Skills Required

Team Handling collection manager agency handling Debt Recovery agency collection manager Agency Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Manage a team responsible for recovering bad debts from customers through various channels, including legal action when necessary.
Oversee the entire process of debt recovery, ensuring timely and effective execution.
Develop strategies to improve collection efficiency, reduce delinquencies, and increase recoveries.
Collaborate with internal stakeholders to resolve customer issues and negotiate settlements or repayment plans.
Ensure compliance with regulatory requirements and maintain accurate records of all interactions with customers.
Agency's hiring and empanelment
Managing their invoices and payouts
Audits of agencies to ensure the smooth process functioning
Timely visits for agencies

Job Requirements :

Strong knowledge of debt recovery processes, laws, and regulations (BL).
Proven track record in managing teams for successful debt collection outcomes.
Excellent communication skills for negotiation and conflict resolution

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