Admission Officer (Commerce Pro)

Role Summary

We are seeking a dynamic and approachable Admission Executive to manage and streamline the student admissions process. As the primary point of contact for prospective students and their families, you will play a vital role in delivering a smooth, supportive, and positive enrollment experience. The ideal candidate will be an excellent communicator, highly organized, and committed to providing outstanding service.

Key Responsibilities

1) Inquiry Management

• Engage with prospective students and parents via phone, email, and in-person meetings.
• Provide clear, accurate, and detailed information about courses, eligibility, and the admissions process.

2) Application Processing

• Review and verify applications for accuracy and completeness.
• Track and ensure timely submission of required documents such as academic records and test scores.

3) Admission Guidance

• Support applicants through each stage of the admissions process.
• Address queries and provide personalized assistance to ensure a positive experience.

4) Event Coordination

• Organize and participate in campus visits, open houses, and other admission-related events.
• Represent the institution at educational fairs and promotional activities.

5) Data & Record Management

• Maintain accurate applicant records and application statuses using CRM software.
• Generate and analyze reports to monitor progress toward enrollment goals.

6) Policy Compliance

• Adhere to institutional policies and relevant educational regulations.
• Stay updated on changes to admission policies and implement necessary adjustments.

7) Collaboration

• Work closely with the marketing team on outreach and recruitment initiatives.
• Coordinate with academic departments to address applicant-specific concerns.

8) Continuous Improvement

• Collect and analyze feedback from applicants and new students to enhance the admissions experience.

Required Experience

• Prior experience in admissions, counseling, or a customer-facing role preferred.