Admission Counsellor

Job Title: Admission counsellor
Location: Mankavu, Kozhikode, Kerala
Job Type: Full-time | Permanent | Entry-Level Welcome

Role Overview

We are seeking a highly motivated and results-driven Academic Success Advisor to be the primary point of contact for prospective students. Your key mission will be to consult with interested individuals, provide comprehensive details about our educational programs, and expertly guide them through the enrolment journey. This role is crucial in helping candidates make well-informed academic decisions while achieving organizational enrolment and performance goals.

Primary Responsibilities

1. Student Engagement & Outreach

• Proactive Communication: Initiate contact with potential students who have inquired about our courses through various channels (calls, email, etc.).
• Consultative Guidance: Serve as an expert resource, clearly articulating details about program curricula, tuition costs, financial aid opportunities, entry requirements, and expected career outcomes.
• Relationship Management: Cultivate trust and rapport by actively listening to students' educational aspirations and delivering personalized, strategic advice.

2. Enrollment Management & Targets

• Process Facilitation: Offer consistent support to candidates, ensuring a seamless and positive experience from the initial inquiry through to full enrollment.
• Goal Achievement: Consistently meet or exceed monthly enrollment targets and other critical key performance indicators (KPIs).
• Objection Resolution: Professionally address and resolve student concerns, providing clear and effective solutions to support their decision-making process.

3. Data Integrity & Collaboration

• CRM Expertise: Diligently maintain accurate and detailed records of all communications and student progress within the CRM system.
• Team Coordination: Work closely with the admissions and academic departments to guarantee a smooth and efficient onboarding process for all new students.
• Market Intelligence: Stay current on institutional program updates, competitor offerings, and broader education industry trends to ensure information provided is always accurate and compelling.

Candidate Profile

Essential Qualifications

• Proven background in customer engagement, telesales, or a related client-facing role (experience in the education or training sector is preferred).
• Exceptional verbal and written communication and interpersonal abilities.
• A confident, articulate, and persuasive communicator with a demonstrated ability to convert prospects into enrollees.
• A self-starter who is highly motivated, target-focused, and capable of functioning effectively both independently and within a collaborative team setting.
• Working knowledge of CRM software and Microsoft Office applications is a significant advantage.

Critical Competencies (Key Skills)

• Active Listening & Empathy: A genuine ability to understand student needs.
• Organizational Mastery: Strong time management and prioritization skills.
• Problem-Solving: Aptitude for conflict resolution and identifying constructive solutions.
• Resilience: High level of adaptability and composure under pressure.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person