Admission Counsellor - Overseas Education

Admission

Department:

Location:

About MSM Unify:

MSM Unify is a leading global student recruitment marketplace, connecting students, education agents, and institutions through an AI-powered, tech-driven platform. We help students access quality global education and offer institutions and agents end-to-end enrollment support across international markets.

Position Overview:

Counselor Study Abroad

Key Responsibilities:

• Deliver personalized counseling sessions to prospective students for study abroad options including the UK, Canada, USA, Australia, etc.
  
• Educate students about eligibility criteria, program selection, admission processes, visa guidelines, and post-landing services.
  
• Conduct counseling via virtual platforms (Zoom, Google Meet, etc.) and in-person (if applicable).
  
• Collaborate with the tele-calling, admissions, visa, and training teams to ensure seamless handover of leads and information.
  
• Guide students on platform usage and ensure complete registration on MSM Unify.
  
• Track, document, and manage leads, conversions, and registrations using internal CRM tools.
  
• Meet or exceed assigned conversion KPIs (e.g., counseling-to-registration ratio).
  
• Promote other MSM services through cross-selling or referrals.
  
• Collect student feedback and work on continuous service improvement.
  
• Handle student escalations professionally and coordinate resolutions with internal stakeholders.
  

Qualifications & Skills:

• Bachelors or Masters degree in any field (Education, Psychology, or Counseling background preferred).
  
• Minimum

  1 year

  of experience in overseas education counseling or a related EdTech role.
• Strong verbal and written communication skills in English and Hindi; additional regional language is an advantage.
  
• Comfortable with digital platforms, CRM tools, and tech-based counseling.
  
• Quick learner with a solution-oriented and data-driven approach.
  
• Self-motivated with the ability to manage multiple leads independently.
  
• Willingness to work in a flexible or rotational shift setup.
  

Why Join MSM Unify:

• Be a part of a fast-growing global EdTech platform.
  
• Work with a diverse, supportive, and high-performing team.
  
• Opportunities for professional development and career growth.
  
• Competitive salary and performance-based incentives.