Administration Executive

Role & responsibilities

Key Responsibilities

• Team & Floor Management

• Supervise day-to-day showroom operations and maintain a customer-ready ambience.
  
• Allocate duties, set performance targets, and monitor counter, billing, and support staff.
  
• Uphold discipline, grooming standards, and adherence to showroom SOPs.
  

• Customer Handling & Service Quality

• Step in on high-value or escalated customer interactions to secure prompt resolution.
  
• Implement, audit, and refine customer-service procedures to deliver a premium experience.
  
• Capture and analyse customer feedback to drive continuous improvement.
  

• Training & Development

• Conduct onboarding sessions and ongoing product / soft-skill training for all staff.
  
• Create quick reference guides and coaching checklists; track training effectiveness through periodic assessments.
  

• Reporting & MIS

• Collect daily sales, inventory, and footfall data; consolidate into concise management dashboards.
  
• Highlight variances, stock discrepancies, and process gaps with actionable recommendations.
  

• Management Assistance & Projects

• Assist senior management on special projects such as showroom expansion, process automation, and promotional events.
  
• Coordinate with vendors, logistics partners, and finance teams to ensure timely task execution.
  
• Prepare presentations, reports, and status updates for review meetings.

Preferred candidate profile

Desired Skills & Competencies

• Proven

  people-management

  and

  floor-management

  abilities in a retail or wholesale environment (luxury or jewellery preferred).
• Excellent

  interpersonal and customer-handling

  skills; calm under pressure.
• Solid grasp of

  training methodologies

  and a passion for developing team talent.
• Strong command of

  MS Office (Excel, PowerPoint)

  ; familiarity with POS/ERP systems and basic inventory controls.

• Analytical mindset

  ability to translate raw data into concise reports and insights.
• Organized, proactive, and capable of juggling multiple priorities with minimal supervision.
  
• Fluent in English and Hindi (ability to converse in Chhattisgarhi will be an advantage).