Role & responsibilities This is a high-impact leadership-enabling role designed for a proactive, dynamic, and experienced professional who has previously worked as a Personal Assistant to a high-profile individual or business leader . The PA will act as the right hand of the MD, ensuring smooth operations, strategic execution of business initiatives, and oversight of both team performance and client relations. Key Responsibilities: Executive Support & Travel: Accompany the MD for all official travel (domestic and international). Manage schedule, appointments, travel arrangements, and day-to-day priorities of the MD. Employee Oversight & Operations Management: Take structured reporting from employees and ensure accountability. Ensure all departments are functioning effectively and aligned with organizational goals. Act as a bridge between employees and the MD for clear communication. Business Development & Client Management: Coordinate and follow up on strategic business development initiatives. Maintain high-level client relations and ensure excellent service standards. Represent the organization in meetings and business events. Administration & Coordination: Monitor project deadlines and action items across departments. Prepare reports, dashboards, and updates for MDs review. Handle sensitive and confidential information with discretion. Preferred candidate profile Required Experience & Qualifications: Proven experience as Personal Assistant to an eminent personality / top-level executive (mandatory). Minimum 5 years of professional experience in business operations or executive support roles. Must have managed teams and operations independently . Graduate/Postgraduate in any discipline; MBA preferred. Fluent in English & Hindi ; knowledge of additional languages will be an asset. Required Skills: High emotional intelligence and executive presence. Exceptional organizational and multitasking skills . Strong leadership, interpersonal, and communication abilities. Professional in demeanor with excellent grooming and presentation. Ability and willingness to travel extensively across India and abroad.
We are looking for a Telecaller to generate leads and pitch our management consulting services to company owners. You will be responsible for marketing related cold calling, qualifying prospects, setting up appointments for our consulting team.
Job Title: HR Manager Live Chat Support BPO Location: Raipur, Chhattisgarh, India Organization: Aasha Agrotech Associates BPO Division Reporting to: COO / CEO Employment Type: Full-Time (Night Shift) Experience Required: Minimum 5 Years in HR (BPO or ITES preferred; experience with UK/US teams mandatory) Job Summary: We are seeking a strategic and dynamic HR Manager to lead the human resources function for our growing Live Chat Support BPO , catering to US-based clients. This is a night shift role , and only candidates comfortable with permanent night operations should apply. The ideal candidate must have prior experience working closely with UK or US teams , along with excellent spoken English skills to effectively communicate with native English-speaking professionals. The HR Manager will be responsible for managing the complete employee lifecycle, aligning HR strategies with business goals, and building a people-first culture. The role involves overseeing recruitment, onboarding, compliance, employee engagement, and performance management in a fast-paced, high-volume customer service environment. Key Responsibilities: 1. Recruitment & Talent Acquisition: Lead end-to-end recruitment for chat support agents, support staff, and leadership roles in night shifts. Coordinate with department heads for manpower planning and timely hiring. Build a strong pipeline of talent using job portals, campus hiring, and employee referrals. 2. Onboarding & Induction: Design and deliver engaging onboarding and induction programs. Ensure completion of all joining formalities, documentation, and initial training. Assign mentors and ensure smooth integration of new hires into night shift teams. 3. Employee Relations & Engagement: Proactively address grievances and resolve conflicts professionally. Develop engagement initiatives to improve retention and morale in a night-shift environment. Conduct regular one-on-one check-ins and feedback sessions. 4. Performance Management: Implement and monitor KPI and SLA-based appraisal systems suitable for a US client-based operation. Collaborate with department managers to identify skill gaps and training needs. Promote a high-performance culture with recognition and accountability. 5. Policy Implementation & Compliance: Draft, update, and enforce HR policies aligned with Indian labor laws and BPO best practices. Maintain statutory compliance including ESIC, PF, gratuity, and labor records. Manage disciplinary actions and conduct structured exit processes. 6. Training & Development: Organize training programs focused on communication, soft skills, customer handling, and night shift adaptation. Foster a culture of continuous learning and career progression. 7. HR Operations & Reporting: Maintain accurate records related to attendance, leaves, payroll inputs, and attrition. Leverage HRMS tools (such as Zoho, Keka, etc.) to digitize and streamline HR operations. Liaise with vendors for recruitment, training, and employee benefits. Qualifications & Skills: Master’s degree in HR, Business Administration, or a related field. Minimum 5 years of HR experience, preferably in BPO/ITES; mandatory experience in working with UK/US teams . Excellent spoken and written English, capable of professional conversations with native English speakers. In-depth knowledge of Indian labor laws and statutory compliance. Proven leadership, interpersonal, and conflict-resolution skills. Proficient in using HRMS systems and digital tools. Strong discretion in handling confidential information. Additional Requirements: This is a pure night shift role aligned with US business hours . Candidates must have prior experience handling international teams (especially US or UK-based). Strong verbal English communication skills are a must . Why Join Us? Strategic leadership role in a fast-growing, tech-enabled BPO. High-impact position interfacing with international teams. Collaborative culture with ample growth opportunities. Opportunity to shape HR systems from the ground up. Preferred candidate profile Minimum 5 years of HR experience, preferably in BPO/ITES; mandatory experience in working with UK/US teams . Open for working in continuous night shift in US business hours
Role & responsibilities Key Responsibilities Team & Floor Management Supervise day-to-day showroom operations and maintain a customer-ready ambience. Allocate duties, set performance targets, and monitor counter, billing, and support staff. Uphold discipline, grooming standards, and adherence to showroom SOPs. Customer Handling & Service Quality Step in on high-value or escalated customer interactions to secure prompt resolution. Implement, audit, and refine customer-service procedures to deliver a premium experience. Capture and analyse customer feedback to drive continuous improvement. Training & Development Conduct onboarding sessions and ongoing product / soft-skill training for all staff. Create quick reference guides and coaching checklists; track training effectiveness through periodic assessments. Reporting & MIS Collect daily sales, inventory, and footfall data; consolidate into concise management dashboards. Highlight variances, stock discrepancies, and process gaps with actionable recommendations. Management Assistance & Projects Assist senior management on special projects such as showroom expansion, process automation, and promotional events. Coordinate with vendors, logistics partners, and finance teams to ensure timely task execution. Prepare presentations, reports, and status updates for review meetings. Preferred candidate profile Desired Skills & Competencies Proven people-management and floor-management abilities in a retail or wholesale environment (luxury or jewellery preferred). Excellent interpersonal and customer-handling skills; calm under pressure. Solid grasp of training methodologies and a passion for developing team talent. Strong command of MS Office (Excel, PowerPoint) ; familiarity with POS/ERP systems and basic inventory controls. Analytical mindset ability to translate raw data into concise reports and insights. Organized, proactive, and capable of juggling multiple priorities with minimal supervision. Fluent in English and Hindi (ability to converse in Chhattisgarhi will be an advantage).