Administration Coordinator

Role Overview:

Service Team

Key Responsibilities:

Service Coordination / Technical Coordination

• Maintain and administer the service schedule for both field and in-house service jobs.
• Build and sustain strong relationships with customers, ensuring expectations are met and providing post-service follow-up.
• Communicate regularly with Channel Partners and Area Sales Managers regarding service activities in their territories.
• Coordinate with service technicians to ensure timely submission of service documentation (invoices, reports, etc.).

Service Documentation / Administration

• Generate, maintain, and close service tickets accurately.
• Keep a local log of service activities not captured by system reports (e.g., actuator commissioning, preventive maintenance).
• Ensure all service documentation is stored in a centralized, accessible location on the server.

Other Duties

• Perform additional tasks as assigned to support the service team and business operations.

Requirements:

• Strong technical aptitude with the ability to understand and interpret electrical schematics and wiring diagrams.
• Technical degree or equivalent experience.
• Excellent customer service and communication skills.
• Proven ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office applications and MTMS.