Administration Assistant

Job Description

Job Title

Analyst

Function

Department

Team

Organization Level

Reports to position

Manages

Job Holder Name

Operations

RDS

RDS APAC/MEA

B

Team Manager/ Process Manager

Candidate Name

Objective ( Purpose of the Job )

The purpose of this role is to provide administrative support to the consultants by performing the entry level cleaning and processing of data and complete the deliverable within the set timelines by ensuring the high quality.

Key Responsibilities

• Cleaning client’s data for accuracy and completeness.
• Generating data analysis and statistical reports and share with internal stakeholders that helps them to take accurate data related decisions.
• Updates data collection, report materials and prepare final survey reports delivered to clients.

• Preparing the SOPs and capture all the exceptions and send for peer review and final approval.
• Self-reviewing all the survey work before sharing it with the internal stakeholders.
• Having lean mindset and responsible for continuous process improvement
• Responsible for user acceptance testing for the next year processes.

Work Relations ( Jobs / Positions and Cooperation Activities )

Within the Company

Team Leads, Cross functional teams , Learning and Development team

Required Know-how and Skills

If relevant – Type of specific experiences in the different/similar jobs, formal education with specific details, professional trainings, languages knowledge, computer skills,

competencies etc.

• Graduate ( minimum requirement bachelor degree)
• Basic to intermediate knowledge of Microsoft Excel
• Good Communication skills

KPI’s ( FAST )

Key Performance Indicators

Critical to quality ( CTQ) / Critical to Process ( CTP )

Timelines

Efficiency at workplace

100%

Release Cycle

Innovation and process improvement ( 2 ideas per year )

100%

Quarterly

Adaptable and flexible to change

100%

Annually

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.