Administration and Operations Manager - service partner onboarding

Key Responsibilities:-

1. Service Partner On-boarding

Identify and onboard skilled partners such as:

• Electricians
• Plumbers
• Carpenters
• AC & Appliance Technicians
• Facility & Daily-Need Service Experts

Manage the complete on-boarding life-cycle.

2. Verification & Background Checks

• Verify identity documents, address proof, and experience
• Validate trade skills and previous work references
• Maintain proper on-boarding documentation and records.

3. Skill & Expertise Evaluation

Conduct or coordinate:

• Practical skill tests
• Technical knowledge checks
• Problem-identification ability assessments
• Approve partners as per defined service standards.

4. Service Ethics & Training

Train partners on:

• Service ethics and professional conduct
• Customer communication and behavior
• Safety standards and work discipline
• Ensure transparent pricing and ethical service practices.

5. Problem Identification & Solution Support

• Analyze service-related issues reported by customers or partners
• Support technicians in accurate diagnosis and resolution
• Escalate complex or critical cases when required.

6. Coordination & Field Operations

Coordinate between:

• Customers
• Service partners
• Internal operations team

Ensure timely job allocation and service execution.

7. Follow-ups & Quality Control

• Conduct post-service follow-ups
• Monitor service quality, repeat complaints, and ratings
• Implement corrective actions and performance improvements.

8. Administrative & Reporting Responsibilities

• Maintain partner performance and service records

Prepare reports on:

• Partner productivity
• Service quality
• Customer satisfaction

Assist management in scaling multi-city operations.