Admin Assistant

Location: Andheri, Mumbai

Educational qualifications: B. Com, Any Graduate.

Experience: Minimum 3 yrs

Key Responsibilities:

• Order Processing: Assist in timely and accurate processing of sales orders, ensuring all details are correctly entered into the system.
• Documentation: Prepare and maintain essential sales documents such as sales orders, customer POs, contracts, and shipping documents.
• Data Entry: Maintain and update customer data in the CRM/ERP system. Create sales orders, proforma invoices (PI), and order intimations from customer purchase orders.
• Communication: Coordinate with the sales team to ensure effective communication with customers, handling inquiries and providing necessary information.
• Sales Support: Provide administrative assistance to the sales team, including preparing reports, sending sales order confirmations and PIs to customers, and notifying production of order details.
• Inventory Management: Monitor and manage inventory levels to ensure product availability and coordinate with relevant departments as needed.
• Customer Relations: Support customer satisfaction by promptly addressing concerns and resolving issues, particularly for OEM-related queries.
• Reporting: Generate and analyze sales reports to identify trends, opportunities, and areas for improvement.
• Coordinate the implementation of CRM policies and ensure compliance across teams
• Manage and maintain accurate CRM entries and customer records
• Provide back-office support to the sales and customer service teams
• Generate actionable reports from CRM and other systems to support decision-making
• Follow up on assigned actions and ensure timely closure of tasks

Skills Required:

Through with Excel, PowerPoint, Word.

Good communication skills.

Experience on CRM or any ERP is an added advantage.