Accounts Executive

About The Company

About The Role

• Onboarding & Training: Lead smooth customer onboarding and deliver engaging product-training sessions.
• Customer Relationship Management: Serve as the main point of contact, providing tailored support for post-purchase needs.
• Customer Satisfaction: Conduct proactive check-ins, address challenges promptly, and maintain high satisfaction levels.
• Retention & Loyalty: Demonstrate ongoing value, mitigate concerns, and drive renewals.
• Problem Resolution: Troubleshoot issues, collaborating with internal teams for swift resolution.
• Maximize Platform Utilization: Guide clients through advanced features and share best practices for ROI.
• Drive Renewals & Upsells: Spot upsell opportunities and align evolving needs with the platform’s offerings.
• Feedback Loop: Collect actionable feedback and partner with product teams to enhance user experience.
• Trusted Advisor: Position yourself as a strategic partner who helps clients achieve business goals.
  

• ~2 years’ experience in customer success, account management, or another client-facing role.
• Strong interpersonal and communication skills to build trust and rapport.
• Proactive, problem-solving mindset with the ability to anticipate customer needs.
• Capacity to juggle multiple accounts and priorities in a fast-paced environment.
• Familiarity with SaaS or HR-tech tools (nice to have, not mandatory).
• Passion for driving customer success, retention, and loyalty.
  

• Experience in a startup or high-growth SaaS environment.
• Knowledge of customer-success metrics (NRR, CSAT, Health Scores).
• Prior sales or relationship-management background.
  

• Join a fast-growing, innovative SaaS company.
• Work with a passionate team that values customer impact.
• Shape customer-success strategies from the ground up.
• Enjoy competitive salary, benefits, and flexible work arrangements.