Account Services Associate Specialist

As a Specialist at FIS, you will be responsible for handling high complex research, reporting, and special processing of retirement plan activities, including plan changes and modifications. You will work closely with a group of less tenured plan administration staff on recordkeeping activities as assigned. Your key responsibilities will include: - Supporting meeting Service Level Agreements for TAT, utilization, productivity & quality. - Maintaining and analyzing MI associated with all SLAs and circulating reports/dashboards as required. - Effectively suggesting and scheduling shift rotation and leaves to meet capacity per shift. - Ensuring compliance with external and internal audit and confidentiality/regulatory requirements. - Reviewing, researching, and providing feedback on processing discrepancies/errors to prevent recurrence. - Participating in and transferring information to all associates on a timely basis via regular team meetings per responsibility assigned. - Supporting New Hire on-boarding process and working with internal FIS departments to research issues related to applications and support of the client. In addition, you will be expected to: - Build a strong understanding of core systems and how they work together. - Build strong partnerships with the US-based team to anticipate requirements and deliver to dynamic operational and workload needs. - Handle the transition of work from client/on-site center to India and work with the on-site team to improve workflow SOPs, quality, skills, and productivity for the operations. - Contribute to implementing and enhancing the policies and procedures for knowledge management. - Analyze existing systems and processes to identify gaps and opportunities for cost/quality/process improvements. Qualifications required for this role include: - 5-8 years of industry experience primarily in the US Retirement Domain. - Hands-on experience working in FIS OMNI & EXPAG application. - Strong understanding of concepts and terminology of the financial services industry, especially in Retirement (DB & DC). - Prior experience in leading a team of approximately 5 - 10 FTE. - Hands-on experience in handling Metrics, Volumes, and other SLAs (including escalations). - Proficiency in MS Office applications (Word, Excel, PowerPoint, Teams, etc.). - A can-do attitude and the ability to work in a team environment and adapt to change is essential. - Willingness to work in shifts. At FIS, you can expect a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. You will have access to a broad range of professional education and personal development possibilities. FIS offers a competitive salary and benefits, a variety of career development tools, resources, and opportunities. Join FIS, the world's largest global provider dedicated to financial technology solutions, where you can make a difference in the financial services industry.,